Senior Marketing Specialist - Bancassurance

Zurich Insurance; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

Zurich Insurance in Kuala Lumpur is looking for a motivated individual to drive growth and profitability across various products. The successful candidate will actively manage daily operations, analyze and recommend improvements, and maintain lucrative relationships with both new and existing customers. Responsibilities also include assisting with loss prevention and providing training on products and services. This role will be integral in anticipating customer needs and resolving technical issues, ensuring the highest quality of service.

Responsibilities

• Manage daily work processes to achieve operational and strategic objectives.
• Analyze needs and recommend improvements to processes or products.
• Lead short-term defined scope projects.
• Develop and maintain relationships with customers.
• Assist customers with loss prevention, claims, and product training.
• Provide training on products and services.
• Offer technical advice to solve customer problems.
• Maintain positive relationships by meeting regularly with customers.
• Anticipate customer needs and monitor trends.

Job description

To drive growth and profitability in all assigned products through risk selection, pricing, negotiation, sales, retention, and quality service.

Job Accountabilities – Key Accountabilities:

• Actively manage daily work processes of designated territory to achieve operational and strategic objectives.
• Analyze needs, develop and recommend alternatives for improvements to processes, customer service or products.
• Lead short term (3 to 9 months), defined scope projects.
• Develop and maintain profitable relationships with new and existing customers.
• Assist customers with loss prevention meetings, claims issues, and product training.
• Provide training to customers and Strategic Business Unit personnel on products and services.
• Provide technical advice that enables a customer to solve a problem or improve business.
• Develop and maintain positive customer relationships by meeting regularly with customers when no specific initiative is underway.
• Anticipate customer needs, monitor trends in order to recommend changes, and resolve technical issues within function or unit.