Marketing Manager - North

Zurich Insurance Group; George Town; On-site; MYR 60,000 - 90,000; Full time

Job summary

Zurich in Penang, Malaysia is seeking an Account Manager to drive growth and profitability across assigned products. You will manage day-to-day territory operations, analyze customer needs, and lead short-term projects to deliver defined outcomes.

Join Zurich to strengthen customer relationships, support loss prevention initiatives, and train customers on products and services. You will address technical challenges and stay ahead of market trends to identify opportunities for improvement.

Responsibilities

• Manage day-to-day operations within the assigned territory to achieve operational targets and strategic business objectives.
• Analyze business and customer needs, identifying opportunities to enhance processes, customer experience, and product offerings.
• Lead and deliver short-term projects (3 to 9 months) with defined scope, objectives, and outcomes.
• Develop, strengthen, and maintain profitable relationships with both new and existing customers.
• Support customers on loss prevention initiatives, claims-related matters, and product knowledge training.
• Conduct training and knowledge-sharing sessions for customers and internal business units on products and services.
• Provide technical consultation and practical solutions to address customer challenges and improve business performance.
• Build and sustain strong customer relationships through regular engagement and proactive account management.
• Anticipate customer needs and monitor market trends to recommend improvements and business opportunities.
• Investigate and resolve technical issues within the function, ensuring timely and effective solutions.

Job description

Job Summary

To drive growth and profitability in all assigned products through risk selection, pricing, negotiation, sales, retention, and quality service.

Job Accountabilities - Key Accountabilities

• Manage day-to-day operations within the assigned territory to achieve operational targets and strategic business objectives.
• Analyze business and customer needs, identifying opportunities to enhance processes, customer experience, and product offerings.
• Lead and deliver short-term projects (3 to 9 months) with defined scope, objectives, and outcomes.
• Develop, strengthen, and maintain profitable relationships with both new and existing customers.
• Support customers on loss prevention initiatives, claims-related matters, and product knowledge training.
• Conduct training and knowledge-sharing sessions for customers and internal business units on products and services.
• Provide technical consultation and practical solutions to address customer challenges and improve business performance.
• Build and sustain strong customer relationships through regular engagement and proactive account management.
• Anticipate customer needs and monitor market trends to recommend improvements and business opportunities.
• Investigate and resolve technical issues within the function, ensuring timely and effective solutions.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.