Senior Marine Cargo Claims Specialist (APAC)

Deutsche Post; Cyberjaya; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

International environment

Great learning opportunities

Flexible work arrangements

Competitive compensation and benefits

Job summary

DHL Group in Malaysia is hiring for an Insurance & Risk Management (IRM) professional to support APAC claims operations in Cyberjaya. The role focuses on handling high-volume marine cargo and related claims, ensuring swift resolution, data integrity, and proactive recovery efforts in line with group policies.

The ideal candidate has 3+ years in insurance claims within logistics, a degree in a related field, strong attention to detail, and excellent MS Office skills.

Qualifications

• 3+ years insurance claims administrative experience in logistics industry.
• Degree in legal, insurance, international shipping, or other closely related field.
• Strong affinity to precision and attention to details.
• Strong data entry, processing and administrative skills.
• Proficient in MS Office particularly Excel and PowerPoint.
• Fluent in written & spoken English.
• Additional knowledge in a foreign language is preferred: Mandarin, Japanese, Korean, Vietnamese, Thai etc.
• Experienced with operating in a matrix organisation, servicing multiple customers / stakeholders.

Responsibilities

• Serve as a key member of IRM APAC Claims team, contributing to the achievement of the organizational business objectives.
• Manage high volume marine cargo / freight claims from different APAC countries, ensuring the claims are handled swiftly and efficiently, steering comprehensive investigation into the underpinned circumstances, reviewing and deciding on the validity of a claim, checking for any potentially fraudulent activity and proactively achieving economic, early resolution for all customer claims in accordance with industry standards and company guidelines.
• Pursue robust recovery action against the potential third liable parties including the actual carriers, subcontractors etc.
• Perform loss mitigation and root-cause analysis to identify corrective actions and drive service improvements.
• Maintain effective communications with business partners, customers, underwriters and external experts, including coordinating across multiple departments within the company.
• Enter the claims into the claims system and maintain the system entry in line with the existing claims manual.
• Manage service quality & KPIs monitoring associated to claims handling process, aligning with global initiatives.
• Understand & articulate Claims Management value proposition clearly.
• Deliver claims process awareness training to business colleagues.
• Adhere to legal requirements, industry regulations and customer quality standards set by the board.
• Ensure all regulatory and compliance policies are met in accordance with global guidelines.
• Adopt the DHL Group culture of professionalism, integrity, effectiveness and dynamic attitude contributing to an internal environment of collaborative teamwork and promote a positive insurance & risk management service provision to customers.

Skills

Claims handling

Data entry

MS Excel

MS PowerPoint

English proficiency

Attention to detail

Education

Bachelor's degree in law/insurance/related field

Tools

MS Excel

MS PowerPoint

Job description

DHL Group in Malaysia is hiring for an Insurance & Risk Management (IRM) professional to support APAC claims operations in Cyberjaya. The role focuses on handling high-volume marine cargo and related claims, ensuring swift resolution, data integrity, and proactive recovery efforts in line with group policies.

The ideal candidate has 3+ years in insurance claims within logistics, a degree in a related field, strong attention to detail, and excellent MS Office skills.