Senior Marine Claims Specialist

Chubb External; Malaysia; On-site; MYR 60,000 - 120,000; Full time

Job summary

Chubb External in Malaysia is seeking a claims professional to process and monitor marine claims in line with SOPs and authority letters. You will acknowledge insureds, appoint surveyors, register claims within 5 working days, create files in Workview, and manage reserves in PolisyAsia & Meridian.

You will follow up for reports, handle recoveries, and ensure timely PLAs/RLAs/SLAs with insurers and reinsurers, while upholding regulatory compliance across systems.

Responsibilities

• Process new marine claims per SOP and Letter of Authority.
• Issue acknowledgement to insured, intermediaries, and marketers.
• Appoint marine surveyors/adjusters as needed.
• Register claims promptly within 5 working days.
• Create claims file in Workview.
• Create reserves in PolisyAsia & Meridian.
• File all correspondence and documents.
• Follow up for initial reports from surveyors/adjusters.
• Manage CABFAC/CABCO recoveries for outward placements.
• Issue PLAs, RLAs, SLAs to insurers and reinsurers.
• Monitor progress of claims.
• Follow up for status/ Preliminary/Final reports.
• Remind for outstanding documents.
• Diary/pend outstanding files for monitoring.
• Approve claims within 7 working days after reports.
• Ensure fair, timely settlement per policy terms.
• Communicate claim decisions to insured/intermediaries.
• Ensure accurate payments and proper documentation.
• Maintain consistency of file status across systems.
• Handle complaints and disputes.
• Evaluate complaints to reduce issues.
• Respond to enquiries from claimants and units.
• Submit periodic/ad hoc data requests and reports.
• Conduct file review at least once a year.
• Vendor management to ensure service standards.
• Fraud identification and management.
• Subrogation recovery – early action.

Job description

Chubb External in Malaysia is seeking a claims professional to process and monitor marine claims in line with SOPs and authority letters. You will acknowledge insureds, appoint surveyors, register claims within 5 working days, create files in Workview, and manage reserves in PolisyAsia & Meridian.

You will follow up for reports, handle recoveries, and ensure timely PLAs/RLAs/SLAs with insurers and reinsurers, while upholding regulatory compliance across systems.