Senior Claims Associate

Deutsche Post; Cyberjaya; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

International environment

Great learning opportunities

Flexible work arrangements

Competitive compensation and benefits

Job summary

DHL Group in Malaysia is hiring for an Insurance & Risk Management (IRM) professional to support APAC claims operations in Cyberjaya. The role focuses on handling high-volume marine cargo and related claims, ensuring swift resolution, data integrity, and proactive recovery efforts in line with group policies.

The ideal candidate has 3+ years in insurance claims within logistics, a degree in a related field, strong attention to detail, and excellent MS Office skills.

Qualifications

• 3+ years insurance claims administrative experience in logistics industry.
• Degree in legal, insurance, international shipping, or other closely related field.
• Strong affinity to precision and attention to details.
• Strong data entry, processing and administrative skills.
• Proficient in MS Office particularly Excel and PowerPoint.
• Fluent in written & spoken English.
• Additional knowledge in a foreign language is preferred: Mandarin, Japanese, Korean, Vietnamese, Thai etc.
• Experienced with operating in a matrix organisation, servicing multiple customers / stakeholders.

Responsibilities

• Serve as a key member of IRM APAC Claims team, contributing to the achievement of the organizational business objectives.
• Manage high volume marine cargo / freight claims from different APAC countries, ensuring the claims are handled swiftly and efficiently, steering comprehensive investigation into the underpinned circumstances, reviewing and deciding on the validity of a claim, checking for any potentially fraudulent activity and proactively achieving economic, early resolution for all customer claims in accordance with industry standards and company guidelines.
• Pursue robust recovery action against the potential third liable parties including the actual carriers, subcontractors etc.
• Perform loss mitigation and root-cause analysis to identify corrective actions and drive service improvements.
• Maintain effective communications with business partners, customers, underwriters and external experts, including coordinating across multiple departments within the company.
• Enter the claims into the claims system and maintain the system entry in line with the existing claims manual.
• Manage service quality & KPIs monitoring associated to claims handling process, aligning with global initiatives.
• Understand & articulate Claims Management value proposition clearly.
• Deliver claims process awareness training to business colleagues.
• Adhere to legal requirements, industry regulations and customer quality standards set by the board.
• Ensure all regulatory and compliance policies are met in accordance with global guidelines.
• Adopt the DHL Group culture of professionalism, integrity, effectiveness and dynamic attitude contributing to an internal environment of collaborative teamwork and promote a positive insurance & risk management service provision to customers.

Skills

Claims handling

Data entry

MS Excel

MS PowerPoint

English proficiency

Attention to detail

Education

Bachelor's degree in law/insurance/related field

Tools

MS Excel

MS PowerPoint

Job description

About DHL Group and IRM:

DHL Group is the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance products and services to protect the company’s employees, assets and liabilities and to meet its contractual obligations to customers across the group. As our business keeps growing, we want you in our APAC region.

Ready to immerse yourself in the exciting world of IRM? Join the team and bring your expertise on board! As part of DHL Group, you will be working with a global network of IRM colleagues and benefit from a wide range of development opportunities.

We are looking for an immediate, full-time, permanent position in APAC at Cyberjaya, Malaysia.

Job Purpose:

• Deliver assigned tasks to implement claims management policies and procedure for insurance claims in areas such as Cargo Claims (core focus), property & casualty, general liability, product liability, and organizations liability in line with overall business objectives and needs, Group guidelines and policies
• Independently provides claims handling and processing for standard claims for assigned specialty area, reviews data, performs analysis and provide recommendations and propose solution for non-standard and complex claims.

Your tasks:

• Serve as a key member of IRM APAC Claims team, contributing to the achievement of the organizational business objectives.
• Manage high volume marine cargo / freight claims from different APAC countries, ensuring the claims are handled swiftly and efficiently, steering comprehensive investigation into the underpinned circumstances, reviewing and deciding on the validity of a claim, checking for any potentially fraudulent activity and proactively achieving economic, early resolution for all customer claims in accordance with industry standards and company guidelines.
• Pursue robust recovery action against the potential third liable parties including the actual carriers, subcontractors etc.
• Perform loss mitigation and root-cause analysis to identify corrective actions and drive service improvements.
• Maintain effective communications with business partners, customers, underwriters and external experts, including coordinating across multiple departments within the company.
• Enter the claims into the claims system and maintain the system entry in line with the existing claims manual.
• Manage service quality & KPIs monitoring associated to claims handling process, aligning with global initiatives.
• Understand & articulate Claims Management value proposition clearly.
• Deliver claims process awareness training to business colleagues.
• Adhere to legal requirements, industry regulations and customer quality standards set by the board.
• Ensure all regulatory and compliance policies are met in accordance with global guidelines.
• Adopt the DHL Group culture of professionalism, integrity, effectiveness and dynamic attitude contributing to an internal environment of collaborative teamwork and promote a positive insurance & risk management service provision to customers.

Your profile:

• 3 + years insurance claims administrative experience in logistics industry.
• Degree in legal, insurance, international shipping, or other closely related field.
• Strong affinity to precision and attention to details
• Strong data entry, processing and administrative skills
• Proficient in MS Office particularly Excel and PowerPoint
• Fluent in written & spoken English
• Additional knowledge in a foreign language is preferred: Mandarin, Japanese, Korean, Vietnamese, Thai etc.
• Experienced with operating in a matrix organisation, servicing multiple customers / stakeholders.

We offer:

• Great opportunity to work for the biggest logistics company in the world
• International and virtual environment
• Flexibility and great opportunity to learn
• Tempting Compensation and benefits

DHL Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.