Senior Marine Claims Examiner - Fast, Precise Settlements

Chubb; Malaysia; On-site; MYR 40,000 - 60,000; Full time

Job summary

Chubb is seeking a claims processor in Malaysia to manage marine claims efficiently. Responsibilities include processing new claims according to best practices, monitoring claim progress, and ensuring timely settlements while adhering to regulatory requirements.

The successful candidate will handle complaints, respond to enquiries, and conduct annual file reviews to ensure service standards are met. This role is crucial for maintaining high standards of client service and operational excellence.

Responsibilities

• Processing new marine claims in accordance with Claims Best Practice/SOP.
• Monitoring the progress of claims and following up with surveyors and experts.
• Approving claims within 7 working days and ensuring timely settlement.
• Managing complaints and disputes regarding claims.
• Responding to claims enquiries from various stakeholders.
• Submitting periodic and ad hoc reports for management.

Job description

Chubb is seeking a claims processor in Malaysia to manage marine claims efficiently. Responsibilities include processing new claims according to best practices, monitoring claim progress, and ensuring timely settlements while adhering to regulatory requirements.

The successful candidate will handle complaints, respond to enquiries, and conduct annual file reviews to ensure service standards are met. This role is crucial for maintaining high standards of client service and operational excellence.