SENIOR MANAGER, RETAIL DEVELOPMENT

ECO MAJESTIC DEVELOPMENT SDN BHD; Kajang Municipal Council; On-site; MYR 180,000 - 320,000; Full time

Job summary

ECO MAJESTIC DEVELOPMENT SDN BHD is seeking a senior Retail Operations Leader to drive day-to-day retail performance, tenant relations, and customer experience. You will oversee safety, cleanliness, and service standards while coordinating with multiple teams to optimize layouts and facilities for a superior shopping environment.

The role requires strategic thinking, strong budgeting sense, and the ability to lead change across large retail spaces with a focus on growth, foot traffic, and tenant

Qualifications

• Educational background required: Bachelor’s Degree in Retail Management, Business Administration, Facilities Management, or related fields.
• Experience: minimum 8 years in retail ops, facilities mgmt, or tenant relations, with ≥3 years in a senior leadership role.
• Proven ability to lead large retail spaces and oversee tenant relations.

Responsibilities

• Retail Operations Leadership – oversee operations to ensure efficiency, safety, security, cleanliness, and high standards.
• Tenant Relationship Management – build and maintain strong tenant relationships and manage lease processes.
• Retail Environment Optimization – enhance store layouts, signage, and facilities to attract customers.
• Customer Service & Experience – implement programs to elevate customer satisfaction and engagement.
• Performance Tracking & Strategy – monitor sales/foot traffic, report metrics, and drive improvement plans.

Skills

Facilities Management

Tenant Relations

Operational Budgeting

Driving for Results

Managing Change

Strategic Thinking

Team EcoWorld

Developing Others

Customer Focus

Communication

Building Relationship

Self-Management

Quality Execution

Education

Bachelor’s Degree in Retail Management

Job description

Role Summary

Responsible for ensuring the efficient day-to-day operation of retail spaces, fostering strong tenant relations, and enhancing the customer shopping experience. This role requires strategic leadership to drive performance improvements and contribute to business objectives, making it a key position in maintaining a competitive and attractive retail environment.

Key Outcomes

• Retail Operations Oversight – Ensures seamless operation of retail spaces, meeting performance standards and operational efficiency.
• Tenant Relationship Management – Develops and implements strategies to enhance tenant engagement and satisfaction.
• Customer Experience Enhancement – Leads initiatives to improve the shopping experience, ensuring high levels of customer satisfaction.
• Retail Performance Optimization – Identifies and executes strategies to increase retail performance, including sales and foot traffic.
• Strategic Planning & Reporting – Monitors operational metrics and develops strategies to align retail goals with business objectives.

Key Responsibilities

• Retail Operations Leadership – Oversee retail space operations to ensure efficiency and customer satisfaction. Coordinate with various teams to maintain safety, security, cleanliness, and overall retail standards. Identify and resolve operational issues to prevent disruptions.
• Tenant Relationship Management – Build and maintain strong relationships with tenants to ensure smooth daily operations. Act as the primary point of contact for tenant concerns and provide timely solutions. Negotiate and execute lease agreements and ensure compliance with lease terms.
• Retail Environment Optimization – Work on enhancing store layouts, signage, and facilities to create an appealing shopping environment. Ensure that retail spaces are well-maintained and equipped with necessary amenities. Regularly assess the security and safety of the retail environment.
• Customer Service & Experience Enhancement – Implement and oversee service excellence programs to enhance customer experience. Address and resolve customer complaints promptly to maintain satisfaction. Collaborate with marketing to ensure that customer engagement is optimized.
• Performance Tracking & Strategy Development – Monitor tenant performance and sales data to identify areas for improvement. Use market research and sales relevant data to develop strategies that improve foot traffic and sales. Report on retail performance metrics and provide insights to senior management such as tenant sales performance, foot traffic and collection.

Core Competencies & Technical Expertise

1. Technical Expertise
   • Facilities Management Expertise – Deep knowledge of managing retail facilities and maintaining operational efficiency.
   • Tenant Relations – Proven ability to develop strong relationships with tenants to foster collaboration and operational success.
   • Operational Budgeting – Strong understanding of budgeting, cost management, and financial oversight in retail operations.
2. EcoWorld Leadership Competencies
   • Driving for Results – Be accountable for business performance, customer experience, employee engagement and leadership.
   • Managing Change – Equipped and continuously improve our work, systems, tools and processes.
   • Strategic Thinking – Use insights to align our direction with company vision, strategy, and business plan.
   • Team EcoWorld – Build collaborative partnerships and networks to deliver results.
   • Developing Others – Responsible for employee development and providing learning and coaching.
3. EcoWorld Functional/Job Competencies
   • Customer Focus – To improve customer satisfaction, meet expectations and cultivate strong internal and external relationships.
   • Communication – Communicate well with others, openly sharing ideas and opinions in a professional manner.
   • Building Relationship – Foster constructive, cooperative, and respectful relationships for positive teamwork.
   • Self-Management – Be punctual, deliver on promises, be open to learning and take on extra responsibilities with discipline.
   • Quality Execution – Consistently complete tasks on time with high quality, attention to detail, and problem-solving independence.

Qualifications & Experience

Educational Background: Bachelor’s Degree in Retail Management, Business Administration, Facilities Management, or related fields.

Experience Requirements: Minimum 8 years of experience in retail operations, facilities management, or tenant relations, with at least 3 years in a senior leadership role. Proven ability to manage large retail spaces and oversee tenant relations.