Senior Manager Operations Steering Support

Hapag-Lloyd AG; Kuala Lumpur; Hybrid; MYR 180,000 - 240,000; Full time

Benefits offered by this job

13th month salary

Performance bonuses

Healthcare coverage

Learning & development resources

Work from home arrangements

Employee recognition & wellness

Job summary

Hapag-Lloyd is seeking a senior OPSS lead to drive data governance, performance analytics, supplier management oversight, and cross-functional coordination within the Area. You will support master data maintenance, management reporting, and cost control performance to inform operational decision-making.

The role focuses on cost visibility, data-driven insights, and governance across cost structures, vendors, and routes, partnering with Operations, Procurement, Finance and regional teams.

Qualifications

• Strong analytical skills to interpret operational, financial, vendor and cost data.
• Excellent English communication, both written and spoken.
• Proven ability to manage multiple stakeholders across functions.
• Experience with reporting, dashboards and data analysis on large datasets.
• Knowledge of liner shipping operations, cost drivers, tariffs and pricing methodologies.
• Familiarity with SAP/QlikSense or equivalent analytical tools.
• Impactful mindset to translate data into actionable recommendations.

Responsibilities

• Lead and develop the OPSS team with clear priorities and strong support to Operations.
• Manage workload planning, allocation and coverage models to ensure service continuity.
• Drive continuous improvement in OPSS processes, data quality, and reporting efficiency.
• Coordinate with Operations, Cost Control, Procurement, Finance, Regional teams and other stakeholders.
• Maintain operational master data including routes, locations, tariffs, rate agreements, vendor info, cost structures.
• Maintain reports, dashboards, statistics, and data for management review.
• Ensure compliance with reporting timelines and data governance standards.
• Provide operational analysis and recommendations to support decisions and business cases.
• Support Cost Control with cost visibility and savings follow-up across the Area.
• Provide cost trend analyses, vendor costs, rebates, disputes and other cost items.

Skills

Analytical skills

Stakeholder management

Excellent English communication

Data analysis & reporting

Liner shipping operations knowledge

Cost control awareness

Advanced Excel / data visualization

Tools

SAP

QlikSense

Job description

What You'll Do

To lead the OPSS function within the Area, ensuring strong operational data governance, performance analytics, supplier management oversight, and effective cross-functional coordination. The role supports accurate master data maintenance, management reporting, cost control performance, and data-driven insights to improve cost efficiency, supplier performance, and operational decision-making.

Main Tasks

• Lead and develop the OPSS team, ensuring clear priorities, effective execution, and strong support to the Operations function.
• Manage workload planning, task allocation, and coverage models to ensure service continuity, operational resilience, and balanced capacity.
• Drive continuous improvement in OPSS processes, data quality, reporting efficiency, and automation.
• Ensure effective coordination with Operations, Cost Control, Procurement, Finance, Regional teams, and other key stakeholders.
• Ensure accurate and timely maintenance of operational master data, including routes, locations, tariffs, rate agreements, vendor information, and cost structures.
• Maintain operational reports, dashboards, statistics, and supporting data for management review and decision-making.
• Ensure compliance with reporting timelines, data governance standards, and internal requirements.
• Provide operational analysis, insights, and recommendations to support management decisions, projects, and business cases.
• Support the Cost Control function by strengthening cost visibility, performance tracking, and cost-saving follow-up across the Area.
• Provide analysis on cost trends, variances, vendor costs, disputes, rebates, claims, and other cost-related action items.
• Support cost performance discussions with Regional teams through accurate data, clear insights, structured follow-up, and management reporting.
• Translate cost data into actionable recommendations to improve cost efficiency, reduce leakage, and support decision-making.
• Provide oversight of supplier management and procurement activities within the Area, ensuring strong governance and alignment with operational priorities.
• Support vendor performance management by tracking supplier performance, cost, service quality, contract matters, and required escalations.
• Support Procurement with vendor data, volume statistics, turnover analysis, operational input, and cost information across key supplier categories.
• Maintain contracts, rate agreements, rebate files, and procurement-related repositories for the Area.
• Support supplier review discussions with performance data, cost analysis, contract visibility, and operational feedback.

What Makes You A Fit

• Strong analytical skills with the ability to interpret operational, financial, vendor, and cost-related data.
• Good understanding of liner shipping operations, cost drivers, supplier management, procurement processes, tariffs, and pricing methodologies.
• Experience in reporting, dashboards, data analysis, management reporting, and working with large data sets.
• Ability to identify trends, highlight risks, and translate data into clear management recommendations.
• Strong stakeholder management skills, with the ability to coordinate across Operations, Cost Control, Procurement, Finance, Regional teams, and vendors.
• Confident in supporting performance discussions with senior stakeholders through structured data, clear insights, and follow-up.
• Experience with analytical tools, reporting platforms, data visualization, or advanced Excel.
• Advanced analytics knowledge would be an advantage.
• Excellent communication skills, with strong spoken and written English.
• Solid experience with SAP/Qliksense

What We Offer You

Competitive salary and performance‑based incentives

We offer market‑aligned compensation with opportunities for merit‑based reviews, 13th month salary and performance bonuses where components would vary based on local market practices and legal requirements.

Competitive leave entitlements

Including annual leave, medical leave, and other statutory leaves as applicable in your country of employment.

Healthcare coverage

Medical insurance and Flexible benefits to support your physical and mental wellbeing. Coverage will vary based on local market practices.

Career mobility and Learning and development support

Access to learning resources (like "LinkedIn Learning"), professional development programs and internal mobility programs to support your development across teams, functions, and geographies.

Employee recognition and wellness initiatives

Initiatives include wellness programmes, employee recognition programme, and engagement activities to foster a positive work environment.

Work from Home arrangements

Depending on nature of role; hybrid work arrangements are available with minimum 3 days in office and up to 2 days work from home schedules to support work‑life integration with some variations based on local market conditions.

Commitment to sustainability and social impact

We are dedicated to responsible business practices, with ongoing efforts in environmental sustainability and community engagement through corporate social responsibility programmes.

Diversity, equity and inclusion

We are proud to be an inclusive employer, committed to building a diverse workforce and creating a workplace where all employees feel respected, supported, and empowered to thrive.

About Us

Hapag-Lloyd is one of the world’s leading liner shipping companies, connecting businesses and people across more than 600 ports worldwide. With a fleet of over 300 modern container ships and a vessel capacity of 2.5 million TEU, we keep global trade moving reliably every day.

Our global network spans 139 countries, 396 offices and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high-quality service across continents and to support our customers in even the most complex supply chains.

When you join us, you become part of more than 19,600 colleagues working across borders, functions and cultures, to not only deliver quality for our customers, but to create innovation and opportunities across roles, regions and perspectives.

We believe that every exploration is a chance to grow, and every port is a place to belong. Your journey, our horizon.