Senior Coordinator, Account Receivables

Hapag Lloyd; Kuala Lumpur; Hybrid; MYR 89,000 - 156,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Healthcare coverage

Learning and development support

Work from home arrangements

Job summary

Hapag-Lloyd in Malaysia seeks an AR Operations Specialist to monitor end-to-end AR activities across GCC, ensure SLA adherence, manage escalations and drive process improvements. You will coordinate with internal teams, review aging, disputes and collection risks, and report on key metrics.

The role requires a Diploma or Bachelor's in accounting or finance, at least 4 years in finance/credit control, proficiency in MS Office and ERP systems, and fluent English.

Qualifications

• Diploma or bachelor’s degree in accounting or finance.
• Minimum 4 years in finance/credit control experience.
• Proficiency in MS Office, especially Excel.
• Knowledge of ERP systems/Accounting software preferred.
• Fluent in both oral and written English.

Responsibilities

• Monitor end-to-end AR operations performed by GCC, ensuring SLA adherence and compliance.
• Manage escalations and exceptions from GCC and internal stakeholders.
• Oversee customer and collection risks, including overdue accounts, disputes, D&D, refunds and other matters requiring intervention.
• Drive continuous improvement and reporting of key risks and performance.
• Coordinate with internal departments on issues impacting AR collection and customer accounts.
• Provide management with visibility of key collection risks and actions.

Skills

Communication and collaboration

MS Office proficiency

Fluent English

Education

Diploma or Bachelor's in accounting or finance

Tools

ERP systems

Job description

Monitor and govern end-to-end AR operations performed by GCC, ensuring timely completion, SLA adherence and compliance with agreed processes.

Manage escalations and exceptions from GCC and internal stakeholders, driving timely resolution of operational and customer-related issues.

Oversee customer and collection risks, including critical overdue accounts, disputes, D&D, refunds and other matters requiring QSC intervention.

Drive continuous improvement and management visibility through issue identification, process optimization, automation opportunities and regular reporting of key risks and performance.

AR Operations and monitoring:

Monitor the end-to-end execution of AR activities performed by GCC, including Customer Master Data, Collection, Clearing, Dunning, Dispute, Deposit/Refund and Credit Management.

Monitor daily task completion, backlog, aging and SLA adherence across all AR activities.

Review exceptions and identify recurring issues, delays or process gaps requiring intervention.

Ensure agreed processes and controls are consistently followed by GCC.

GCC Performance & Escalation Management

Act as the primary escalation point for issues raised by GCC that require QSC intervention, clarification or management decision.

Review unresolved and overdue items escalated by GCC and drive the relevant stakeholders towards timely resolution.

Challenge recurring operational issues and ensure appropriate corrective actions are implemented.

Escalate critical risks, persistent delays and SLA breaches to QSC management where required.

Internal Stakeholder Coordination

Coordinate with Customer Service, Sales, Credit, Finance, Treasury, M&R, Depot and other relevant internal departments on issues impacting AR collection and customer accounts

Drive cross-functional resolution for issues that cannot be resolved within GCC's scope.

Ensure ownership is clearly assigned and follow up until closure.

Take ownership of customer escalations that require QSC intervention beyond GCC's operational scope.

Review the customer's concerns, coordinate internally and ensure timely resolution.

Engage directly with customers, including making calls where required, particularly for critical, sensitive or long-outstanding matters.

Ensure appropriate communication and follow-up with customers until the issue is resolved.

Monitor overall collection performance, overdue development, aging and high-risk customer accounts.

Monitor significant outstanding balances, long-overdue items, disputes and collection risks requiring management attention.

Review collection risks relating to Demurrage & Detention, bad debt, insolvency and other high-risk accounts.

Provide management with visibility of key collection risks, root causes and required actions.

Process Governance & Continuous Improvement

Identify gaps and inefficiencies in the GCC operating model and drive process improvements.

Identify opportunities for automation, standardisation and simplification across AR activities.

Monitor the effectiveness of implemented automation and ensure processes remain sustainable following personnel changes.

Ensure SOPs, escalation paths and responsibilities remain clear and up to date.

Management Reporting & Control Tower Visibility

Consolidate and provide management visibility on key operational metrics, including backlog, aging, SLA performance, escalations, disputes and collection risks.

Highlight critical issues requiring management attention and provide clear action plans and ownership.

Track escalated items through to closure and maintain visibility of outstanding actions.

Any other projects/tasks assigned by the manager.

Diploma or bachelor's degree in accounting or finance

Minimum 4 years in finance/credit control related experience

Proficiency in MS Office

Knowledge in ERP system/Accounting software preferred

Fluent in both oral and written in English

Shipping/Transportation/logistic industry experience will be a plus

About the Team

Competitive salary and performance-based incentives
We offer market-aligned compensation with opportunities for merit-based reviews, 13th month salary and performance bonuses where components would vary based on local market practices and legal requirements.
Competitive leave entitlements
Including annual leave, medical leave, and other statutory leaves as applicable in your country of employment.
Healthcare coverage
Medical insurance and Flexible benefits to support your physical and mental wellbeing. Coverage will vary based on local market practices.
Career mobility and Learning and development support
Access to learning resources (like LinkedIn Learning), professional development programs and internal mobility programs to support your development across teams, functions, and geographies.
Employee recognition and wellness initiatives
Initiatives include wellness programmes, employee recognition programme, and engagement activities to foster a positive work environment.
Work from Home arrangements
Depending on nature of role; hybrid work arrangements are available with minimum 3 days in office and up to 2 days work from home schedules to support work-life integration with some variations based on local market conditions.
Commitment to sustainability and social impact
We are dedicated to responsible business practices, with ongoing efforts in environmental sustainability and community engagement through corporate social responsibility programmes.
Diversity, equity and inclusion
We are proud to be an inclusive employer, committed to building a diverse workforce and creating a workplace where all employees feel respected, supported, and empowered to thrive.

About Us

Hapag-Lloyd is one of the world’s leading liner shipping companies, connecting businesses and people across more than 600 ports worldwide. With a fleet of over 300 modern container ships and a vessel capacity of 2.5 million TEU, we keep global trade moving reliably every day.
Our global network spans 140 countries, 400 offices, and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high‑quality service across continents and to support our customers in even the most complex supply chains.
When you join us, you become part of more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives.
We believe that every exploration is a chance to grow, and every port is a place to belong. Your Journey, Our Horizon