Senior Manager - IT (ERP & Digital Development Operations)
Malaysia Airports Berhad
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Job summary
Malaysia Airports Berhad seeks a Senior Manager - IT (ERP & Digital Development Operations) to oversee end-to-end ERP and business application services, ensuring SLAs and quality standards are met.
The role leads the EBS team, drives ITIL-aligned processes, and coordinates internal development when needed, with a strong focus on ERP support, system design inputs, and workforce capability.
Qualifications
- 7+ years of relevant IT/ERP experience.
- ITIL v3 Certification is required.
- Bachelor’s in CS/IT; Master’s preferred.
Responsibilities
- Define EBS strategic objectives to support MAHB vision.
- Provide timely management support to meet SLA.
- Approve budgets and EBS proposals; lead initiatives.
- Manage and motivate the EBS team; monitor risks.
- Coordinate IT development activities and system design input.
Skills
Education
Tools
Job description
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POSITION GENERAL SUMMARY
To monitor and ensure full life cycle functional of Enterprise Business Solution(EBS) services of ERP unit and Business Applications Unit in providing ERP support services, service validation and business application services to MAHB conform to the service quality standards and business requirements.
ESSENTIAL POSITION FUNCTIONS
- To establish EBS strategic objectives to support MAHB vision
- To provide timely and efficient management support for division in order to meet SLA
- To approve and Control Department/Division Budget
- To approve EBS proposal, Service request and initiatives
- Manages and motivates team of EBS
- Monitor and approved Mitigated divisional risks to minimize impact on EBS service delivery
- To perform other ad hoc task or duties as directed by superior or Senior Management from time to time.
- Act as the Management Representative for Integrated Management System, IT Division.
- Limited number of programmer
- No agile development framework in place to cater for regular changes on business requirement
- Will be dependent on planning team for the requirement and system design, in case of Internal Development required.
- IT programmer skills is limited to Lotus Domino and .net
- Technology refresh for staff to catch-up with current technology (staff skill set)
- Technology gap on business user
- Highly motivated person.
- Not easily depressed under difficult circumstances.
- Independent and creative.
- Encouraging and Inspiring.
EXTERNAL
- Bachelor's Degree in Computer Science or Information Technology.
- Master Degree would be an added advantage.
EXTERNAL
- Degree with minimum 7 years relevant experience.
UNIQUE REQUIREMENT
- ITIL v3 Certified
Open for Malaysian citizens only.
Job Segment: Operations Manager, ERP, .NET, Computer Science, Systems Analyst, Operations, Technology
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