Senior Manager, Future Skills Framework

Asian Institute of Chartered Bankers (AICB); Kuala Lumpur; On-site; MYR 400,000 - 700,000; Full time

Job summary

The Asian Institute of Chartered Bankers (AICB) in Malaysia seeks an accomplished leader to steer the Future Skills Framework (FSF) and related workforce transformation initiatives. You will shape strategy, governance, and stakeholder engagement across regulators, banks and professional bodies to advance industry readiness and talent development.

You will oversee a diverse portfolio including FSF services, governance, risk, and performance, while guiding financial sustainability and

Qualifications

• Minimum 10-15 years of relevant experience in financial services, professional services, education, talent development, workforce transformation or related sectors.
• At least 5 years in a senior management or leadership role.
• Experience managing industry-wide initiatives, transformation programmes or strategic portfolios.
• Experience engaging senior stakeholders including regulators, board members, CEOs and C‑suite.
• Experience in budget management, governance oversight and organisational planning.
• Experience leading and developing high-performing teams.

Responsibilities

• Develop and execute the strategic roadmap for FSF ecosystem alignment with industry needs.
• Lead governance frameworks, risk management and performance monitoring across all services.
• Stakeholder engagement with regulators, financial institutions and industry leaders.
• Oversee product and service portfolio growth and adoption.
• Drive workforce intelligence, insights and evidence-based decision-making.
• Ensure financial sustainability and responsible resource allocation.
• Lead and develop the FSF team and organisational capability.

Skills

Strategic planning

Workforce transformation

Governance

Financial management

Risk management

Stakeholder engagement

Programme management

Performance management

Strategic thinking

Influencing

Executive communication

Decision making

Team leadership

Collaboration

Education

Bachelor's Degree

Master's Degree (advantage)

Job description

1. FSF Strategy, Leadership and Workforce Transformation

To ensure the FSF remains the industry's trusted workforce transformation platform and continues to evolve in line with emerging workforce, skills and industry needs

Develop and execute the strategic roadmap for the Future Skills Framework ecosystem, ensuring alignment with evolving workforce, talent and industry priorities.

Lead the continuous evolution, refresh and enhancement of the FSF to ensure it remains the industry's reference architecture for future skills, workforce transition and talent development.

Identify emerging workforce, technology and skills trends and translate insights into strategic recommendations, new initiatives and service enhancements.

Drive implementation of the future-state FSF operating model and support the transition from project-based delivery to a sustainable service-based platform.

2. Governance, Risk Management and Strategic Oversight

To establish strong governance, accountability and risk management practices that support sustainable delivery and stakeholder confidence across the FSF ecosystem.

Establish and oversee governance frameworks, operating policies, performance measures and decision‑making processes covering all FSF services and initiatives.

Lead governance reviews and prepare strategic papers, updates and recommendations for AICB Council, Executive Committee, Bank Negara Malaysia and other governance bodies.

Ensure robust risk management, compliance monitoring and quality assurance practices are implemented across all workstreams.

Monitor portfolio performance and ensure agreed outcomes, timelines and deliverables are achieved.

3. Strategic Stakeholder Engagement and Industry Advocacy

To secure industry commitment, strengthen stakeholder partnerships and position AICB as a trusted leader in workforce transformation and future skills development.

Act as the primary strategic representative for FSF engagements with regulators, financial institutions, CEOs, CHROs, professional bodies and industry leaders.

Develop and maintain strategic relationships that strengthen stakeholder commitment, industry collaboration and ecosystem participation.

Drive industry‑level discussions relating to workforce transformation, talent readiness, future skills requirements and sector priorities.

Resolve strategic stakeholder issues and facilitate alignment among multiple parties with differing organisational interests and objectives.

4. Product and Service Portfolio Growth

To drive adoption, value creation, innovation and long‑term sustainability across all FSF services.

Provide strategic oversight for FSF, FSF Xcel, FSF Aligned, Workforce Intelligence and Ecosystem Development initiatives to ensure alignment and mutual reinforcement.

Identify opportunities for service innovation, market expansion and partnership development which strengthen the value proposition of the FSF ecosystem.

Lead efforts to increase adoption rates and organisational maturity across participating FIs.

Drive continuous improvement to enhance stakeholder value and long‑term service sustainability.

5. Workforce Intelligence and Industry Insights

To generate meaningful workforce intelligence that supports evidence‑based decision‑making, policy development and future workforce planning across the financial services sector.

Provide strategic direction for industry surveys, workforce intelligence studies, benchmarking activities and research initiatives.

Ensure workforce data and research findings are translated into meaningful insights and recommendations for stakeholders and policymakers.

Oversee publication of industry reports, strategic briefs and workforce outlook papers that support evidence‑based decision‑making.

Position AICB as a recognised thought leader in workforce development and future skills within the financial services sector.

6. Financial Sustainability and Commercial Performance

To ensure sound resource management and sustainable growth of the FSF ecosystem.

Develop and manage annual operating plans, budgets and resource allocation strategies to support FSF objectives.

Monitor financial performance, revenue generation and expenditure against approved plans and sustainability targets.

Evaluate commercial opportunities and business models that contribute towards long‑term financial sustainability of the FSF ecosystem.

Ensure efficient utilisation of resources while maintaining service quality and stakeholder satisfaction.

7. People Leadership and Organisational Capability Development

To build a high‑performing team with the capabilities, knowledge and leadership capacity required to achieve long‑term FSF objectives.

Lead, develop and coach the FSF team to achieve business objectives and build long‑term organisational capability.

Establish clear performance expectations, KPIs and development plans for all direct reports.

Promote knowledge sharing, succession planning and capability transfer to reduce key‑person dependency risks.

Foster a culture of innovation, accountability, stakeholder focus and continuous improvement.

COMPETENCIES/SKILLS:

Strategic planning and execution

Workforce transformation and talent development

Governance and policy management

Financial management and budget oversight

Risk management and compliance

Stakeholder engagement and relationship management

Programme and portfolio management

Performance management and KPI monitoring

Strategic thinking and business acumen

Influencing and negotiation skills

Executive communication and presentation skills

Decision‑making and problem‑solving

Team leadership and talent development

Collaboration and partnership building

EXPERIENCES:

Minimum 10-15 years of relevant experience in financial services, professional services, education, talent development, workforce transformation or related sectors.

At least 5 years in a senior management or leadership role.

Experience managing industry‑wide initiatives, transformation programmes or strategic portfolios.

Experience engaging senior stakeholders including regulators, board members, CEOs and C‑suite.

Experience in budget management, governance oversight and organisational planning.

Experience leading and developing high‑performing teams.

QUALIFICATIONS:

Bachelor's Degree in Business Administration, Human Resources, Finance, Economics, Education, Public Policy or related discipline.

Master's Degree and/or professional qualification is an added advantage.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Education, Training & Professional Development 11‑50 employees

The Asian Institute of Chartered Bankers (AICB) or formerly known as Institut Bank‑Bank Malaysia (IBBM) has the professional body for the banking and financial services industry has embarked on a journey of transformation that aims to re‑align our value proposition and services to meet industry demands and to ensure our role in providing world class education and learning delivery and services. In our pursuit to be the leading institute central to these goals, we invite talented individuals to join us as we innovate and introduce changes that will reshape the banking education landscape through partnerships and collaborations with key partners/stakeholders. You will be given the opportunity to exercise your leadership, create a difference and play a pivotal role in helping to shape the Institute's strategic agenda. You will need to be hungry for success, achievement‑driven, focused and communicate well - both written and spoken. The position offer excellent career opportunities and rewards.

The Asian Institute of Chartered Bankers (AICB) or formerly known as Institut Bank‑Bank Malaysia (IBBM) has the professional body for the banking and financial services industry has embarked on a journey of transformation that aims to re‑align our value proposition and services to meet industry demands and to ensure our role in providing world class education and learning delivery and services. In our pursuit to be the leading institute central to these goals, we invite talented individuals to join us as we innovate and introduce changes that will reshape the banking education landscape through partnerships and collaborations with key partners/stakeholders. You will be given the opportunity to exercise your leadership, create a difference and play a pivotal role in helping to shape the Institute's strategic agenda. You will need to be hungry for success, achievement‑driven, focused and communicate well - both written and spoken. The position offer excellent career opportunities and rewards.

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