Senior Manager Distribution Center Operations

DKSH; Johor; On-site; MYR 350,000 - 520,000; Full time

Job summary

DKSH in Malaysia seeks a Senior Manager, Distribution Centre Operations to lead end-to-end warehouse and transportation activities, drive safety, efficiency, and cost effectiveness across the supply chain.

You will partner with Sales, Customer Service, Quality, Finance, and Planning to align operating capabilities with business needs, while building a high‑performing team and delivering continuous improvements.

Qualifications

• Bachelor’s degree in a related field and 10–15 years in warehouse/logistics.
• 5+ years in a senior leadership role overseeing large DC operations.
• Experience managing both warehouse and transportation functions.
• Proven track record in productivity improvement and resource planning.
• Knowledge of Lean, Kaizen, and risk management.

Responsibilities

• Lead end-to-end DC operations including inbound, outbound, inventory, value-added services, and transport coordination to ensure orders are delivered on time, in full, and in good condition.
• Drive standardization and compliance with SOPs, GDP, GMP, ISO, and internal quality requirements.
• Develop workforce plans, succession planning, and resource allocation to support growth.
• Monitor performance, set KPIs, and implement corrective actions to meet service levels.
• Lead Lean, Kaizen, automation, and optimization initiatives to improve warehouse utilization and efficiency.
• Coach and develop managers and teams toward a high-performance culture.
• Ensure safety programs, audits, and risk assessments drive incident reduction.
• Coordinate with Business Units, customers, suppliers, and cross-functional teams to resolve operational issues.

Job description

About The Role

The Senior Manager, Distribution Centre (DC) Operations leads end-to-end warehouse and transportation operations to ensure safe, efficient, and cost-effective service delivery within DKSH's Supply Chain Management function. This role drives operational excellence through strong stakeholder engagement, workforce and capacity planning, productivity improvement, people development, and a disciplined safety culture.

What You Will Deliver

• Develop and maintain strong relationships with Business Units, customers, suppliers, transport providers, and cross-functional teams, and act as the key escalation point for operational issues
• Partner with Sales, Business Development, Customer Service, Quality, Finance, and Planning teams to support business growth and service excellence, ensuring alignment between operational capabilities and business requirements
• Lead end-to-end distribution centre operations including inbound, outbound, inventory management, value-added services, and transport coordination to ensure customer orders are delivered on time, in full, and in good condition
• Monitor operational performance and implement corrective actions to meet service level agreements
• Drive standardization and compliance with Standard Operating Procedures (SOPs), Good Documentation Practice (GDP), Good Manufacturing Practice (GMP), International Organization for Standardization (ISO) standards, and internal quality requirements
• Drive productivity improvement initiatives across warehousing and transportation operations, establishing Key Performance Indicators (KPIs) and performance dashboards for labor efficiency and operational effectiveness
• Lead Lean, Kaizen, automation, and process optimization initiatives to identify cost-saving opportunities and improve warehouse utilization, throughput, and resource efficiency
• Develop short-, medium-, and long-term workforce plans, leading manpower planning, succession planning, and resource allocation to support business growth
• Monitor DC space utilization and evaluate storage solutions, layout improvements, and automation opportunities to maximize operational efficiency
• Lead, coach, and develop managers, supervisors, and operational teams, building a high-performance culture focused on accountability, ownership, and continuous improvement
• Conduct regular performance reviews, talent assessments, and development discussions, and identify successors for key operational roles
• Ensure strict adherence to operational procedures, policies, and compliance requirements through structured reviews, action tracking, and clear accountability across all teams
• Champion a proactive safety culture, ensuring compliance with workplace safety regulations and company Environmental Health and Safety (EHS) standards
• Lead safety programs, audits, inspections, and risk assessments, investigate incidents, and implement preventive actions to drive toward zero lost-time injuries and preventable incidents
• Administrative duties and coordination tasks as required

What You Bring

• Bachelor’s degree in Supply chain, Logistics, Engineering, Business, or a related discipline
• Minimum 10 to 15 years of experience in warehouse and logistics operations
• At least 5 years in a senior leadership role managing large-scale distribution centre operations
• Proven experience managing both warehouse and transportation functions
• Demonstrated track record in productivity improvement, resource planning, and operational transformation
• Experience leading large operational teams in a fast-paced distribution environment
• Strong knowledge of distribution centre operations, warehouse and inventory management, and transportation and delivery management
• Proficiency in capacity and workforce planning, continuous improvement methodologies including Lean and Kaizen, and risk and business continuity management
• Experience with automation, Warehouse Management Systems (WMS), SAP Extended Warehouse Management (SAP EWM), and digital supply chain solutions is an advantage
• Strong stakeholder management, people development, and coaching capabilities
• Excellent problem-solving, decision-making, and execution discipline skills

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Supply Chain Management.