Senior Manager / Director – Core System Implementation

EY; Kuala Lumpur; On-site; MYR 260,000 - 520,000; Full time

Job summary

EY is seeking a senior leader to drive end-to-end core system implementation programs within the insurance and financial services sector. You will manage complex transformations across policy administration, claims, billing, underwriting, and customer servicing platforms.

You will align business and IT objectives, establish governance, and oversee vendor selection, system evaluation, and cross-functional delivery. Strong leadership and cross-border program experience are essential.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, Engineering, or a related field.

Responsibilities

• Lead end-to-end core system implementation programs within the insurance and financial services sector.
• Manage transformation initiatives across policy administration, claims, billing, underwriting, and customer servicing platforms.
• Drive business and IT alignment to ensure delivery of transformation objectives.
• Establish program governance, project controls, risk management, and stakeholder engagement frameworks.
• Define target operating models, transformation roadmaps, and implementation strategies with business and technology stakeholders.
• Lead vendor selection, system evaluation, and implementation oversight.
• Manage multi-functional teams including business analysts, solution architects, developers, testing teams, and third-party vendors.
• Oversee project planning, budgeting, resource management, and delivery execution.
• Identify project risks and issues; implement mitigation strategies proactively.
• Support business development activities including proposal development and client presentations.
• Build and maintain strong client relationships with senior executives and key decision-makers.
• Coach and mentor consulting team members and contribute to practice growth.

Skills

Leadership

Stakeholder management

Executive presentation

Complex transformation

Agile methodologies

Enterprise architecture

Vendor management

Cross-border transformation

Education

Bachelor's degree in IT / CS / Business / Engineering

Tools

Duck Creek

FINEOS

TIA

eBaoTech

Oracle Insurance

Job description

• Lead end-to-end core system implementation programs within the insurance and financial services sector.
• Manage complex transformation initiatives, including policy administration, claims, billing, underwriting, and customer servicing platforms.
• Drive business and IT alignment to ensure successful delivery of transformation objectives.
• Establish program governance, project controls, risk management, and stakeholder engagement frameworks.
• Work with business and technology stakeholders to define target operating models, transformation roadmaps, and implementation strategies.
• Lead vendor selection, system evaluation, and implementation oversight activities.
• Manage multi-functional teams comprising business analysts, solution architects, developers, testing teams, and third-party vendors.
• Oversee project planning, budgeting, resource management, and delivery execution.
• Identify project risks and issues and proactively implement mitigation strategies.
• Support business development activities, including proposal development, client presentations, and pursuit opportunities.
• Build and maintain strong client relationships with senior executives and key decision-makers.
• Coach and mentor consulting team members while contributing to practice growth and capability development.

Skills and Attributes for Success

• Strong leadership and stakeholder management capabilities.
• Ability to manage large-scale transformation programs across multiple workstreams.
• Excellent communication and executive presentation skills.
• Strong problem-solving and strategic thinking abilities.
• Experience managing geographically dispersed teams and vendors.
• Ability to navigate complex business and technology environments.
• Strong commercial awareness and client relationship management skills.

To Qualify for the Role, You Must Have

• Bachelor's Degree in Information Technology, Computer Science, Business, Engineering, or a related field.
• Minimum 10+ years (Senior Manager) or 15+ years (Director) of experience in technology consulting, business transformation, or enterprise system implementation.
• Proven experience leading Core System Implementation programs within the Insurance or Financial Services industry.
• Experience delivering one or more of the following:
• Policy Administration System Implementation
• Claims Transformation Programs
• Billing and Collection System Implementation
• Customer & Digital Platform Transformation
• Demonstrated success managing large transformation programs with multiple stakeholders and vendors.
• Strong understanding of software delivery lifecycle, agile methodologies, and enterprise architecture principles.
• Experience engaging with executive stakeholders, including CIOs, CTOs, COOs, and business leaders.
• Track record of leading multidisciplinary teams and delivering successful outcomes.

Ideally, You'll Also Have

• Experience with leading insurance core platforms such as:
• Duck Creek
• FINEOS
• TIA
• eBaoTech
• Oracle Insurance
• Experience in business process transformation and operating model design.
• Relevant certifications such as:
• PMP
• PRINCE2
• Agile/Scrum Certifications
• TOGAF
• SAFe
• Experience managing regional or cross-border transformation programs.