Director, IT Solutions Delivery

Dikshatek Malaysia; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Dikshatek Malaysia seeks a senior technology leader to define and drive the technology solution roadmap for Life & Health systems, partnering with Group & Market tech teams and business leaders. The role emphasizes cloud-hosted applications and microservice architecture to enable scalable design and rapid delivery.

You will lead PAS development and DevOps practices, ensuring measurable quality metrics and cross-market alignment.

Qualifications

• University degree in Computer Science, Information Technology or equivalent, minimum 12 years' working experience in Information Technology, with at least 5 years at a senior managerial position or above, specialized in system development.
• Proven track records in managing front-end systems, preferably experiences in implementing insurance IT systems/projects in multi-geography environment.
• Implementation experience in Life insurance systems, e.g. Point of sales, compensation system and workflow will be an advantage.

Responsibilities

• Lead to define the technology solution roadmap and implementation strategy with Group & Market technology teams and business leaders across identified Life & Health systems, driving the adoption of new application that hosted on cloud services, and microservice/containerization application architecture in solution and design.
• Lead the Policy Administration System (PAS) application development and infrastructure to define the DevOps best practices through innovative technology solution, design and delivery and drive for automatic software deployment in a fast-changing environment.
• Define measurable and quality metrics for solutions as assigned as they have a sizable impact to the business performance at each market and requires advanced judgement to develop new and practical solutions.
• Plan and design systems for scale, harmonization and reusability to support leverageable technology solution assets.

Skills

Strategic leadership

Cloud adoption

DevOps

Stakeholder management

Agile methodology

Education

Bachelor's degree in Computer Science or IT

Tools

PAS (Policy Administration System)

Cloud services

Containerization

Job description

• Lead to define the technology solution roadmap and implementation strategy with Group & Market technology teams and business leaders across identified Life & Health systems, driving the adoption of new application that hosted on cloud services, and microservice/containerization application architecture in solution and design.
• Lead the Policy Administration System (PAS) application development and infrastructure to define the DevOps best practices through innovative technology solution, design and delivery and drive for automatic software deployment in a fast-changing environment.
• Define measurable and quality metrics for solutions as assigned as they have a sizable impact to the business performance at each market and requires advanced judgement to develop new and practical solutions.
• Plan and design systems for scale, harmonization and reusability to support leverageable technology solution assets
• Advise and facilitate solutions prioritization and delivery in concert with Group/Market technology, functions and business leaders’ requirements and direction
• Partner Group Platforms and respective business, functions, country and peer Technology teams to embed technologies to achieve target business outcomes, and benefits; realizing through technologies
• Collaborate and partner stakeholders to manage technology solution roadmaps as a going concern, aligned with defined target business goals and target IT architecture
• Advise and work closely with markets and business functions on budget assessments, justifications and approvals for implementation and operationalization to drive business benefit and efficiency
• Spearhead and drive the standardization & modernization of Life systems across countries, e.g. PAS for all markets and etc. in order to achieve the business targets
• Comprehensive understanding of the business and organization from end functions and the inter-dependencies with other functions as it represents the Front-end solution function to agree on defining technology roadmaps, project prioritization and project implementation details in respective project steering committee, e.g., integration projects post M&A.
• Lead and manage to ensure coordinated design, development and deployment plans with business functions and technology solutions delivery teams
• Leads multi-geography teams to ensure optimal resource allocation of assigned Life systems, and continuous improvement of team performance and their technical and non-technical competencies on solution deliveries
• Lead and steward the management of technology projects through its life cycle, including resources planning, budget monitoring, clients’ expectation management, change management, contingency planning, risk assessment and mitigation

KEY PERFORMANCE INDICATORS

Strategic KPIs (to realize in 3 years)

• Adopt 100% of application hosted on cloud services
• Achieve 100% adoption of automatic software deployment

Operational KPIs

• Lead and own the operationalization/modernization of PAS by working with business and country functions to optimize in-house and vendor managed solutions and strategic technology roadmap for the BUs supported
• Leverage distribution sales technology solutions to expand new growth for Direct, Agency, Banca and IFA sales channels
• Manages solutions delivery risks, identifies, determines and recommends risk mitigation solution for deployment and maintenance as appropriate
• Lead mentorship and provide guidance to IT team members

EXTERNAL & INTERNAL CONTACTS

This position will support the VP Technology Solutions Delivery to:

• Manage cross-functional, external and internal partners for country-specific and group-led initiatives
• Guide cross-functional stakeholders and resources to deliver on target solution states
• Ensure closed-loop execution and co-ordination with peer and Country technology leaders and teams
• Lead vendor management for assigned Life systems solutions
• Ensure efficient communicate and coordination with peer Group Technology teams across application, infrastructure and security on the solution roadmap, design, and implementation

DECISION MAKING

• Act as key Subject Matter Expert and Leader for assigned technology solutions design, strategy and execution
• Collaborate and coordinate with relevant parties through triage and consultation to fulfil solutions delivery
• Support resource allocation and prioritization decisions to fulfil solutions delivery objectives
• Lead and manage prioritization decisioning and allocation to achieve optimal resourcing outcomes to fulfill solutions delivery goals

QUALIFICATIONS / EXPERIENCE

• University degree in Computer Science, Information Technology or equivalent, minimum 12 years' working experience in Information Technology, with at least 5 years at a senior managerial position or above, specialized in system development
• Proven track records in managing front-end systems, preferably experiences in implementing insurance IT systems/projects in multi-geography environment
• Implementation experience in Life insurance systems, e.g. Point of sales, compensation system and workflow will be an advantage.

KNOWLEDGE & TECHNICAL SKILLS

• In-depth knowledge of multiple organization functions and its business contributions and requirements to achieve business goals
• Solid understanding of the life insurance and technology industry, including current and emerging digital solutions
• Deep appreciation of latest and emerging technologies and practice
• Well versed with Agile methodology
• Business domain knowledge and financial acumen skills
• High awareness of the process flow
• Subject matter expert of the systems and whole process - end to end knowledge from development to maintenance of the system

COMPETENCIES

• Customer Focus
• Results Oriented
• Problem Solving & Decision Making
• Good interpersonal, communication and stakeholders management skills at all levels of business users, IT, partners and vendors