Senior Manager, Client Consulting - NGPO

Visa; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Visa is seeking a Senior Client Consulting Manager in Malaysia to lead one or more workstreams within consulting engagements for key issuers, acquirers, merchants & fintech clients. The role involves coordinating client inputs, analyzing data, and presenting recommendations while driving growth opportunities.

The successful candidate will develop trusted advisory relationships, partner with product, risk and marketing teams, and help deliver data-driven solutions including new offerings and

Qualifications

• Minimum 5–8 years of consulting or related experience.
• Strong knowledge of payments industry and Malaysia market.
• Proven ability to manage client relationships and deliver end-to-end projects.

Responsibilities

• Lead workstreams within consulting engagements or transformation programs.
• Gather inputs, analyze data, and present actionable recommendations to clients.
• Develop project plans, interviews guides, and data requirements.
• Collaborate with cross-functional teams to deliver client outcomes.
• Identify opportunities for revenue growth and new offerings.

Skills

Consulting experience

Payments industry knowledge

Client relationship management

Analytical thinking

Team collaboration

Education

Bachelor's degree

Advanced degree (MBA/JD/MD)

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

Overview:

We are looking for an individual to join us as a Senior Client Consulting Manager in the VCA team based in Malaysia. This individual will act as the workstream lead to deliver one or more workstreams within broader consulting engagements or transformation programs for our key issuing, acquiring, merchant & fintech clients. Typically, the individual will closely interact & work with the client team gathering and managing project inputs, analyzing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations.

The program will include initiatives that cover payment strategy review and roadmap design, portfolio and product-market fit assessment, customer value proposition design/refresh, people/talent enablement, digital payments wallet assessment and launch, mobile banking app diagnostics and enhancement, and other growth initiatives. It will also cover improving customer engagement on client portfolios powered by Visa's data, collaborating closely with the data science teams on building data-driven solutions (e.g. AI model deployment).

The Consulting Manager will be responsible for identifying potential client business pain-points and areas for strategy and process improvement, thereby defining project scope deliverables and revenue opportunity to sell-in client engagement projects and building new practice solutions.

Contribute to the development of VCA consulting offerings and engagement delivery in Malaysia to help Visa clients protect and grow payments

Develop trusted advisor relationships with client working teams through impactful consulting engagements

Partner with peers in other functional areas (e.g. product, marketing, risk, innovation) to execute projects in ways that leverage the breadth and depth of Visa's resources

Prepare client proposals and project plans, identifying dependencies, roles and responsibilities, scope and deliverables

Participate in delivering project engagements by preparing project materials including interview guides, data requirements, concepts, frameworks

Conduct industry research, drawing on Visa and partner resources as well as colleagues to identify global best practices and distill insights relevant to the client problem at hand

Create compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly

Support Thought Leadership projects on the future of payment to our clients and partners

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

6 or more years of relevant work experience with a bachelor's degree or at least 3 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

8 or more years of work experience with a bachelor's degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD

We are looking to hire the ideal candidate who have already accumulated strong consulting experience and will be curious about the payments industry and keen to work alongside an experienced payments team. You will be client-driven - you are comfortable managing a project end-to-end, and you relish the opportunity to work closely with clients to influence their future performance.

Essential specific skillset and experience required:

Minimum 5 - 8 years of relevant experience in consulting, corporate strategy, banking / financial services or business management. Manager-level experience in Big 4 consulting firms and equivalent / similar players is valued

Good knowledge of the payments industry landscape and developments, consumer trends and regulatory changes in Malaysia

Excellent client relationship management skills with experience being part of strong sales teams and/or experience in dealing with senior client stakeholders

Robust experience in execution / implementation, driving initiatives to deliver concrete demonstrated business impact / value e.g. cost savings, new product launch, revenue uplift, etc.

Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor

Strong team orientation, collaborative, diplomatic, and flexible, able t