Senior Manager, Action Learning

Asia School of Business; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

Asia School of Business is seeking a Senior Manager of Action Learning to oversee management and delivery of AL programs within the Student Journey department. You will coordinate with faculty, coaches, students, host companies, and internal teams to ensure timely project scoping, stakeholder satisfaction, and high-quality participant experiences.

You will drive process improvements, support strategic planning, and collaborate across ASB to strengthen the impact, relevance, and sustainability of

Qualifications

• Highly organized, proactive, and detail-oriented, with strong project management and execution capabilities.
• Proven ability to manage multiple priorities, projects, and stakeholder groups in a complex and dynamic environment.
• Strong stakeholder management and interpersonal skills.
• Demonstrates resilience, agility and the ability to work independently in a dynamic and fast-paced environment, adapting effectively to changing priorities and challenges.
• Excellent analytical, communication, writing, and editing skills.

Responsibilities

• Oversee project timelines, identify tasks, blockers, and dependencies, and ensure smooth program delivery.
• Coordinate with internal and external stakeholders, including faculty & coaches, students & internal departments, and host companies to deliver the program.
• Troubleshoot operational issues and develop practical, timely solutions.
• Prepare and manage the department’s annual budget, monitoring expenses and allocations.
• Oversee administrative workflows, including internal calendars, participant coordination, and compliance (NDAs, contracts).
• Lead department planning activities to ensure smooth execution of processes and adherence to institutional policies.
• Track and report on key program metrics (e.g. host statistics, project outcomes, student feedback).
• Conduct post-program reviews and identify opportunities for improvement.

Skills

Project management

Stakeholder management

Analytical skills

Communication

Attention to detail

Education

University degree

Master’s degree preferred

Job description

At Asia School of Business (ASB), Action Learning (AL) is a cornerstone of both the MBA and EMBA programs, offering students exposure to real-world business challenges and opportunities to apply their learning beyond the classroom. This role is responsible for the management of Action Learning programs within the Student Journey department, ensuring successful delivery through business development operations, project management, stakeholder coordination, operational oversight, and relationship management. Working closely with faculty, coaches, students, host companies, and internal departments, the role helps address stakeholder issues, supports project scoping, and maintains high-quality participant experiences. It also drives process enhancements, contributes to strategic planning and innovation initiatives, and collaborates across the school to strengthen the impact, relevance, and sustainability of the Action Learning portfolio. The Senior Manager of AL will work closely with the Associate Director, the Faculty Director and the Senior Executive of AL, as well as the Academic and Student Journey teams.

Principal Duties and Responsibilities (Essential Functions**):

• Oversee project timelines, identify tasks, blockers, and dependencies, and ensure smooth program delivery
• Coordinate with internal and external stakeholders, including faculty & coaches, students & internal departments, and host companies to deliver the program
• Troubleshoot operational issues and develop practical, timely solutions

Departmental Operations and Administration

• Prepare and manage the department’s annual budget, monitoring expenses and allocations
• Oversee administrative workflows, including internal calendars, participant coordination, and compliance (NDAs, contracts)
• Lead department planning activities to ensure smooth execution of processes and adherence to institutional policies

Project Sourcing and Scoping Support

• Support the AL department head as secondary lead in initial conversations with potential host companies
• Assist with scoping and refining projects/problem statements
• Manage and track all host engagement activities, follow-ups, and status updates
• Collaborate with internal teams to identify and follow up with leads

Student Experience, Stakeholder and Relationship Management

• Support the AL department head to manage relationships across Action Learning stakeholder ecosystem comprising of Faculty Directors, Faculty Advisors, Business Coaches, Host Companies, Students, and other ASB Departments
• Together with the AL team, address student concerns, stakeholder challenges and sensitive topics with maturity, discretion and sound judgement, exercising appropriate judgement on when to intervene, seek support, or escal…

Strategic and Departmental Planning

• Lead departmental planning sessions to align goals, priorities, and timelines
• Provide input on strategy, innovation opportunities, and cross-departmental initiatives related to Action Learning

Data, Reporting, and Continuous Improvement

• Track and report on key program metrics (e.g. host statistics, project outcomes, student feedback)
• Conduct post-program reviews and identify opportunities for improvement
• Implement and document process enhancements to improve efficiency and quality
• Collaborate with academic and student-facing departments across the school to support innovative academic offerings and experiential learning opportunities, for students, host companies, and institutional partners

Qualifications & Skills:

Skills & Knowledge:

• Highly organized, proactive, and detail-oriented, with strong project management and execution capabilities
• Proven ability to manage multiple priorities, projects, and stakeholder groups in a complex and dynamic environment
• Strong stakeholder management and interpersonal skills
• Demonstrates resilience, agility and the ability to work independently in a dynamic and fast-paced environment, adapting effectively to changing priorities and challenges.
• Excellent analytical, communication, writing, and editing skills

Qualifications & Experience:

• University degree, Master’s preferred
• 5 years of relevant professional experience in areas such as higher education, project or program management, consulting and partnerships
• Demonstrated experience in executive-level stakeholder engagement, business development and/or industry outreach activities
• Proven ability to operate effectively in a fast-paced, high-volume, and relationship-driven environment
• Experience in experiential learning, academic innovation, leadership development, or academic program administration is an advantage