Manager / Senior Executive – APEL Centre

HELP University; Malaysia; Hybrid; MYR 70,000 - 100,000; Full time

Job summary

HELP University in Malaysia seeks an experienced advisor to engage adult learners and working professionals through APEL pathways, focusing on APEL.Q. You will assess needs, advise on learning routes, and facilitate recognition of prior learning.

The role requires coordinating APEL.Q assessments, working with academic staff to ensure fair and compliant processes, and promoting lifelong learning through partnerships and outreach within the university and industry.

Qualifications

• Master’s degree in Education, Management, Psychology, or related fields.
• Familiarity with APEL (APEL.Q) or adult learning frameworks.
• Experience in higher education / training or with adult learners / executive education.
• Proficiency in Mandarin and familiarity with AI-enabled tools for advisory support.

Responsibilities

• Serve as the primary contact for adult learners and working professionals.
• Advise on APEL pathways (especially APEL.Q) and suitable progression routes.
• Guide candidates in preparing portfolios and documentation for assessment.
• Support and coordinate APEL.Q assessment processes with advisors/assessors/moderators.
• Ensure alignment with MQA guidelines and institutional policies.
• Engage with industry partners and communities to promote APEL opportunities.
• Coordinate with faculties and administrative units to ensure smooth communication.

Skills

Mandarin

Adult learning engagement

Education

Master’s degree in Education/Management/Psychology

Tools

AI-enabled tools

Job description

JOB FUNCTION

The role is responsible for engaging and supporting adult learners and working professionals in their educational journey through Accreditation of Prior Experiential Learning (APEL) pathways, particularly APEL.Q, by assessing their needs, advising on appropriate learning routes, and facilitating the recognition of prior learning.

KEY RESPONSIBILITIES

1. Adult Learner Engagement & Advisory

• a) Serve as the primary point of contact for adult learners, working professionals, and industry practitioners
• b) Understand learners’ career goals, prior experience, and learning needs
• c) Provide advisory on APEL pathways (especially APEL.Q) and suitable academic progression routes
• d) Guide candidates in preparing portfolios and documentation for assessment

2. APEL Assessment & Coordination

• a) Support and coordinate APEL.Q assessment processes, including portfolio field & validation visit, challenge test and capstone evaluation
• b) Work closely with academic advisors/assessors/moderators to ensure fair, rigorous, and compliant assessment
• c) Ensure alignment with MQA APEL guidelines and institutional policies

3. Learner Support & Experience

• a) Provide a supportive and professional experience for adult learners throughout the APEL journey
• b) Address queries with clarity, empathy, and responsiveness
• c) Build trust and confidence among learners who may be returning to education after a long gap

4. Documentation & Compliance

• a) Maintain accurate records of applications, assessments, and outcomes
• b) Ensure proper documentation for audit and MQA compliance
• c) Monitor timelines and ensure timely processing of applications

5. Outreach & Promotion

• a) Engage with industry partners, organisations, and communities to promote APEL opportunities
• b) Participate in briefings, workshops, and information sessions
• c) Support initiatives to grow lifelong learning and micro-credentials

6. Internal Coordination

• a) Work closely with faculties, academic staff, and administrative units
• b) Facilitate smooth communication between learners, advisors/assessors/moderators, and the university

QUALIFICATIONS & EXPERIENCE

• a) Minimum Master’s degree (preferably in Education, Management, Psychology, or related fields)
• b) Familiarity with APEL (especially APEL.Q) or adult learning frameworks is an added advantage
• c) Experience in:
  • Higher education / training / HRD / professional development, OR
  • Working with adult learners / executive education
• d) Proficiency in Mandarin and familiarity with AI-enabled tools (e.g., for advisory support, documentation, or learner engagement) are an added advantage

KEY COMPETENCIES & PERSONAL ATTRIBUTES

• a) Strong communication and interpersonal skills
• b) Customer-oriented and approachable personality
• c) Ability to engage confidently with senior executives and professionals
• d) High level of empathy, patience, and listening skills
• e) Strong organisational and coordination abilities
• f) Professional, credible, and trustworthy presence
• g) Ability to handle sensitive information with discretion