Senior L3 Production Support - C# / .NET | Banking

WhiteCrow Research; Kuala Lumpur; On-site; MYR 140,000 - 210,000; Full time

Job summary

WhiteCrow Research in Kuala Lumpur, Malaysia, is seeking a seasoned L3 Production Support professional specializing in C#, .Net and React JS to join our core banking environment.

You will act as the primary contact for incidents and knowledge management, coordinate with vendors and stakeholders, and drive testing, deployment, and governance improvements to ensure stable, high-quality banking services.

Qualifications

• Bachelor’s Degree in Information Technology or related field.
• At least 6 years’ experience in Banking/Investment Banking/Information Technology.
• Strong knowledge of Ms SQL, .Net and React JS.
• Experience with Agile and DevOps practices.
• Senior level with ability to guide junior developers (team lead experience a plus).

Responsibilities

• Act as focal point for incident, problem and knowledge management processes.
• Provide comprehensive support to internal customers; resolving issues.
• Manage 3rd party vendors and integration partners for timely quality deliverables.
• Design metrics for reporting on key performance and quality indicators.
• Testing, maintaining and recommending software improvements.
• Collaborate with production support to perform root cause analysis and testing.
• Coordinate with business stakeholders to prioritize remediation work.
• Contribute to improvement initiatives across methods, tools, architecture and governance.

Skills

MS SQL

C#/.NET

React JS

Agile

DevOps

Team Leadership

Education

Bachelor's Degree in Information Technology

Job description

WhiteCrow Research in Kuala Lumpur, Malaysia, is seeking a seasoned L3 Production Support professional specializing in C#, .Net and React JS to join our core banking environment.

You will act as the primary contact for incidents and knowledge management, coordinate with vendors and stakeholders, and drive testing, deployment, and governance improvements to ensure stable, high-quality banking services.