L3 Production Support (C#, .Net), Core Banking

United Overseas Bank; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

United Overseas Bank Malaysia (InnoHub2) is seeking a skilled L3 Production Support professional to own end-to-end development and production support for retail investment applications. You will resolve incidents, ensure QA adherence, and collaborate with the Group domain team to manage deliverables.

The role requires 6+ years in IT/B banking, proficiency in MS SQL, .NET, and React JS, with Agile/DevOps experience and potential team-lead responsibilities.

Qualifications

• Bachelor’s Degree in related Information Technology disciplines; additional professional qualifications are advantageous.
• At least 6 years’ experience in Banking/Investment Banking/Information Technology with domain knowledge in Investment and Wealth.
• Proficient in Ms SQL, .Net and React JS programming.
• Experience in Agile and DevOps practices.
• Senior person in the team with experience providing guidance to junior developers (team lead experience is a plus).

Responsibilities

• End-to-end software development and support for all work transitioned from Group (specialised and Level 3 production fixes).
• Manage production problems and incidents reported under retail investment applications.
• Ensure quality assurance of the team delivery per bank-defined methodology and tools.
• Partner with Group domain team to plan and manage transitioned deliverables.
• Act as focal point for technical resolutions and incident/problem/knowledge management.

Skills

Ms SQL

Dot Net

React JS

Agile

DevOps

Team leadership

Education

Bachelor’s Degree in Information Technology

Job description

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L3 Production Support (C#, .Net), Core Banking

UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.

As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

Job Responsibilities

You will be responsible for the end-to-end software development and support for all work transitioned from Group (specialised and focus on Level 3 production fixes). This includes analysis and design to development, implementation, testing and support and you will be expected to manage production problems and incidents reported under retail investment applications.

You will also be responsible for quality assurance of the team delivery in conformance to the Bank-defined software delivery methodology and tools. You will partner closely with the Group domain team to plan and manage transitioned deliverables.

Act as the focal point of contact for technical resolutions while managing the incident, problem and knowledge management processes for the applications in scope.

Provide comprehensive support to internal customers; achieve resolution to outstanding problems or issues.

Manage 3rd party product vendors and integration partners to ensure application code fix deliveries are timely and good quality.

Design appropriate metrics for reporting on key performance and quality indicators.

Test, maintain and recommend software improvements to ensure strong functionality and optimization.

Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing.

Work with business stakeholders to manage and prioritize the overall book of work in terms of problem remediation.

Contribute to improvement initiatives relating to methods, tools, people, architecture, project management and governance.

Job Requirements

Bachelor’s Degree in related Information Technology disciplines; Additional professional/technical qualifications will be advantageous.

At least 6 years’ experience in relevant Banking/Investment Banking / Information

Technology with functional and system knowledge on Investment and Wealth

Proficient in Ms SQL platform, Dot Net and React JS programming.

Management

Experience in design, development, testing, implementation , support and

documentation of applications according to change requests and project

requirements.

Experience in Agile and DevOps practices.

Senior person in the team with experience providing guidance to junior developers (Good to have with team lead experience)