Senior IT (Tier 2 Infra/Systems, Chinese speaking)

Links International; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Links International is seeking an experienced IT Operations professional to manage multiple payroll systems across Malaysia, China, and other APAC countries. The role covers payroll application lifecycles, vendor management, and regional database and system maintenance.

You will provide application support to payroll teams, monitor cloud and on-premises infrastructure, and troubleshoot incidents within SLA. Fluency in Mandarin and English is required for regional coordination.

Qualifications

• 5 years in Tier 2 IT operations and system database maintenance.
• Experience in software system implementation and software vendor management.
• Familiar with virtualization, networking, cloud platforms, and storage technologies.
• Fluent in Mandarin and English.

Responsibilities

• Manage multiple internal payroll systems in Malaysia, China and other countries.
• Manage payroll applications lifecycle, e.g., vendor management, installation, maintenance, troubleshooting, and de-installation.
• Configure and maintain databases and systems for regional payroll users across 14 APAC countries.
• Provide application support and troubleshooting to payroll teams.
• Monitor servers, network devices, storage, and cloud environments.
• Troubleshoot and resolve infrastructure incidents within SLA.
• Perform regular system maintenance, updates, and optimization.
• Cover backup for other IT team members' day-to-day operations.
• Include but not limited to Tier 1/2 user support and network maintenance.
• Ad hoc tasks and projects as assigned by IT Manager.

Skills

5 years Tier 2 IT operations

system database maintenance

vendor management

Mandarin and English fluency

Tools

VMware

Hyper-V

TCP/IP

DNS

DHCP

Firewalls

Routing & Switching

Azure

AWS

GCP

Backup Systems

Monitoring Tools

Storage Technologies

Job description

• Manage multiple internal payroll systems in Malaysia, China and other countries
• Manage payroll applications lifecycle, eg. payroll vendor management, installation, ongoing maintanance/monitoring/troubleshooting, and de‑installation
• Configure and maintain databases and system for regional payroll users across 14 APAC countries
• Provide application support and troubleshooting assistance to payroll teams
• Monitor performance and health of servers, network devices, storage, and cloud environments
• Troubleshoot and resolve infrastructure incidents and problems within SLA
• Perform regular system maintenance, updates, and optimization

Other General IT Support:

• Cover/ backup other IT Team Members' day-to-day operations
• Include but not limited to Tier 1 user support, Tier 2 network maintenance, etc.
• Ad hoc tasks and projects as assigned by IT Manager

Requirements

• 5 years in Tier 2 IT operations and system database maintenance
• Experience in software system implementation and software vendor management
• Familiar with IT infrastructure technical skills:
  • Virtualization: VMware, Hyper V
  • Networking: TCP/IP, DNS, DHCP, firewalls, routing & switching
  • Cloud platforms: Azure/AWS/GCP
  • Backup systems, monitoring tools, and storage technologies
• Fluent in spoken Mandarin and English