Senior IT Systems & Support Analyst

CACEIS; Malaysia; On-site; MYR 111,600 - 200,880; Full time

Job summary

CACEIS Malaysia, located in IOI City, Putrajaya, seeks a Senior Technical Analyst to support Local IT daily activities and incident management. The role covers asset management, technical procedures, and collaboration with service providers to maintain smooth operations. Requires 3–5 years IT experience and strong troubleshooting capabilities.

The position focuses on reliability, compliance, and cross-functional support within a globally integrated financial services group.

Qualifications

• Bachelor degree or equivalent required.
• 3–5 years IT experience in related role.
• Basic banking/investment fund knowledge.
• Strong troubleshooting and communication skills.

Responsibilities

• Performs Local IT daily activities as per checklist accurately and timely.
• Local IT support activities: incidents resolved via IT Helpdesk.
• Manage incidents/requests for hardware and software within SLA.
• Provide technical support for Townhall, Job Fair, meetings and training rooms setup.
• Deployment and movement of physical assets; asset management and reconciliations.
• Ensure production environment facilities are maintained and compliant.

Skills

Troubleshooting

Communications

Proactive & Agile

Education

Bachelor Degree / BSc Degree

Tools

Citrix

Printers

Telephony management

MS Office

Outlook

Network management

Active Directory

Scripting

Job description

CACEIS Malaysia, located in IOI City, Putrajaya, seeks a Senior Technical Analyst to support Local IT daily activities and incident management. The role covers asset management, technical procedures, and collaboration with service providers to maintain smooth operations. Requires 3–5 years IT experience and strong troubleshooting capabilities.

The position focuses on reliability, compliance, and cross-functional support within a globally integrated financial services group.