Senior IT Support Analyst — Global Asset Services

CACEIS-Gruppe; Putrajaya; On-site; MYR 45,000 - 55,000; Full time

Benefits offered by this job

Performance-based bonuses

Competitive compensation

World-class training program

Job summary

A major asset servicing group is seeking an IT support professional to manage daily IT activities, resolve incidents, and ensure optimal performance of IT assets in Putrajaya, Malaysia. The ideal candidate will have a Bachelor's degree in Computer Science and 3-5 years of relevant experience. Responsibilities include troubleshooting IT issues and adhering to compliance guidelines while providing technical support. The company offers a comprehensive rewards program and emphasizes a collaborative culture.

Qualifications

• Bachelor Degree in Computer Science or related fields.
• 3-5 years of relevant experience.
• Ability to work in a fast-paced environment.

Responsibilities

• Resolve incidents escalated by IT Helpdesk in a timely manner.
• Manage hardware and software incidents within SLA.
• Ensure all production environment facilities are operational.

Skills

Strong communications skills

Attention to detail

Customer oriented

Good troubleshooting skill

Ability to work in a pressured environment

Team work and cooperation

Willingness to learn

Education

Bachelor Degree in Computer Science

BSc Degree or equivalent

Tools

MS Excel

MS PowerPoint

MS Office applications

Active Directory

Job description

A major asset servicing group is seeking an IT support professional to manage daily IT activities, resolve incidents, and ensure optimal performance of IT assets in Putrajaya, Malaysia. The ideal candidate will have a Bachelor's degree in Computer Science and 3-5 years of relevant experience. Responsibilities include troubleshooting IT issues and adhering to compliance guidelines while providing technical support. The company offers a comprehensive rewards program and emphasizes a collaborative culture.