Senior IT Systems & DevOps Support — Hybrid (US Shift)

DHL; Cyberjaya; Hybrid; Confidential; Full time

Benefits offered by this job

Hybrid work arrangements

Medical coverage (outpatient/inpatient

Personalized flexi benefit plan

Days off from public holidays

Modern offices with free parking

Job summary

DHL is hiring a Senior System Support Specialist for a permanent US shift. You will join a global IT team supporting critical platforms, utilize Splunk for observability, manage incidents, and drive CI/CD workflows using Jenkins or GitHub Actions. Strong English, cross‑regional collaboration, and DevOps experience are essential.

Education as specified, with 5+ years in software or technical support roles. Hybrid work options and excellent benefits are provided.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related field.
• 5+ years as software engineer or technical application support with DevOps background.
• Strong proficiency in issue resolution and incident management.
• Hands-on with SQL Queries, Oracle Database, Splunk observability, and CI/CD orchestration with Jenkins or GitHub Actions.
• Excellent stakeholder management and communication skills bridging business requirements and technical execution.
• Must be fully committed to a permanent US business hours shift for real-time collaboration.

Skills

Issue resolution

Incident management

SQL queries

Oracle database

Splunk observability

CI/CD orchestration

DevOps methodologies

Stakeholder management

English proficiency

Education

Bachelor's degree in Computer Science/IT

Tools

Jenkins

GitHub Actions

Job description

DHL is hiring a Senior System Support Specialist for a permanent US shift. You will join a global IT team supporting critical platforms, utilize Splunk for observability, manage incidents, and drive CI/CD workflows using Jenkins or GitHub Actions. Strong English, cross‑regional collaboration, and DevOps experience are essential.

Education as specified, with 5+ years in software or technical support roles. Hybrid work options and excellent benefits are provided.