Senior System Support Specialist (Permanent US Shift)

DHL; Cyberjaya; Hybrid; Confidential; Full time

Benefits offered by this job

Hybrid work arrangements

Medical coverage (outpatient/inpatient

Personalized flexi benefit plan

Days off from public holidays

Modern offices with free parking

Job summary

DHL is hiring a Senior System Support Specialist for a permanent US shift. You will join a global IT team supporting critical platforms, utilize Splunk for observability, manage incidents, and drive CI/CD workflows using Jenkins or GitHub Actions. Strong English, cross‑regional collaboration, and DevOps experience are essential.

Education as specified, with 5+ years in software or technical support roles. Hybrid work options and excellent benefits are provided.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related field.
• 5+ years as software engineer or technical application support with DevOps background.
• Strong proficiency in issue resolution and incident management.
• Hands-on with SQL Queries, Oracle Database, Splunk observability, and CI/CD orchestration with Jenkins or GitHub Actions.
• Excellent stakeholder management and communication skills bridging business requirements and technical execution.
• Must be fully committed to a permanent US business hours shift for real-time collaboration.

Skills

Issue resolution

Incident management

SQL queries

Oracle database

Splunk observability

CI/CD orchestration

DevOps methodologies

Stakeholder management

English proficiency

Education

Bachelor's degree in Computer Science/IT

Tools

Jenkins

GitHub Actions

Job description

Your IT Future, Delivered

Senior System Support Specialist (Permanent US Shift)

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the#GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Grow together

As a core member of our US-shift Support Team, you'll have a great opportunity to be part of a large enterprise organization with exposure to a combination of industry standards and technologies on a global scale.

Ready to embark on the journey? Here's what we are looking for:

• Education: Bachelor's Degree in Computer Science, Information Technology, or a related technical field.
• Experience: Minimum 5 years of experience as a software engineer or technical application support, with a strong background in DevOps methodologies.
• Specialized Expertise: Strong proficiency in Issue resolution and incident management.
• Technical Stack: Hands-on experience with SQL Queries, Oracle Database, and a proven track record in Observability (Splunk) and CI/CD orchestration (Jenkins or GitHub Actions).
• Collaboration: Exceptional stakeholder management and communication skills, with the ability to bridge the gap between business requirements and technical execution.
• Shift Requirement: Fully committed to a permanent US Business Hours shift to ensure real-time synergy with US-based Business IT teams.
• Bonus Skills: Experience with Agentic AI or Test Automation scripting.

You are able to work independently prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Outpatient (unlimited) and inpatient medical coverage for employees.
• Personalized flexi benefit plan for you and your family.
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
• Modern offices with free parking space.

Great Team

Hi, my name is Karunanidhi Muthusamy, and I am the hiring manager for this position. I lead a diverse, multinational team supporting the Regulatory Messaging System (RMS) and driving service reliability, DevOps, automation, and continuous improvement. I value collaboration, ownership, innovation, and continuous learning. I am looking for a proactive professional who enjoys solving technical challenges and working with global business and IT teams. I look forward to welcoming you to our team!

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.