Senior System Support Specialist (Permanent US Shift)

Deutsche Post; Cyberjaya; Hybride; MYR 487 000 - 649 000; Plein temps

Avantages offerts par ce poste

Hybrid work

Medical coverage

Flexi benefit plan

Public holiday days off

Free parking

Résumé du poste

DHL IT Services is seeking a DevOps Engineer on a permanent US shift. As a core member of the US‑shift DevOps team, you’ll contribute to operations, CI/CD orchestration, and observability (Splunk) across our global logistics platform.

Qualifications include a Bachelor’s in CS/IT, 5+ years as a software engineer or support engineer with DevOps, strong incident management, and SQL/Oracle experience. The role requires English fluency, stakeholder communication, and a hybrid work setup with medical

Qualifications

• Bachelor’s degree in Computer Science, IT or related field.
• Minimum 5 years of experience as a software engineer or technical application support with DevOps background.
• Strong expertise in issue resolution and incident management.
• Hands‑on with SQL queries, Oracle Database; observability with Splunk; CI/CD orchestration with Jenkins or GitHub Actions.
• Excellent stakeholder management and communication, bridging business needs and technical execution.
• Willingness to work a permanent US business hours shift.
• Bonus: experience with Agentic AI or test automation scripting.

Responsabilités

• Operate as core DevOps member on US-shift team.
• Drive service reliability, automation, and continuous improvement.
• Collaborate with cross‑functional teams and stakeholders to align requirements with technical execution.

Connaissances

Incident management

Stakeholder management

Communication skills

English proficiency

Automation scripting

Formation

Bachelor's degree in Computer Science / Information Technology

Outils

SQL Queries

Oracle Database

Splunk

Jenkins

GitHub Actions

Description du poste

Your IT Future, Delivered

DevOps Engineer (Permanent US Shift)

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Grow together
As a core member of our US-shift DevOps team, you’ll have a great opportunity to be part of a large enterprise organization with exposure to a combination of industry standards and technologies on a global scale.

Ready to embark on the journey? Here’s what we are looking for:

• Education: Bachelor’s Degree in Computer Science, Information Technology, or a related technical field.
• Experience: Minimum 5 years of experience as a software engineer or technical application support, with a strong background in DevOps methodologies.
• Specialized Expertise: Strong proficiency in Issue resolution and incident management.
• Technical Stack: Hands‑on experience with SQL Queries, Oracle Database, and a proven track record in Observability (Splunk) and CI/CD orchestration (Jenkins or GitHub Actions).
• Collaboration: Exceptional stakeholder management and communication skills, with the ability to bridge the gap between business requirements and technical execution.
• Shift Requirement: Fully committed to a permanent US Business Hours shift to ensure real-time synergy with US-based Business IT teams.
• Bonus Skills: Experience with Agentic AI or Test Automation scripting.

You are able to work independently prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Outpatient (unlimited) and inpatient medical coverage for employees.
• Personalized flexi benefit plan for you and your family.
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
• Modern offices with free parking space.

Great Team

Hi, my name is Karunanidhi Muthusamy, and I am the hiring manager for this position. I lead a diverse, multinational team supporting the Regulatory Messaging System (RMS) and driving service reliability, DevOps, automation, and continuous improvement. I value collaboration, ownership, innovation, and continuous learning. I am looking for a proactive professional who enjoys solving technical challenges and working with global business and IT teams. I look forward to welcoming you to our team!

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.