Senior System Support Engineer - DevOps & Incidents

DHL Group; Cyberjaya; Hybrid; MYR 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid work arrangements

Medical coverage (outpatient and in-pt

Flexi benefit plan

Choose days off from public holidays

Free parking

Job summary

DHL IT Services is seeking a Senior System Support Specialist for a permanent US shift. This role requires hands-on DevOps expertise, strong incident management, and collaboration with global IT teams to maintain service reliability.

Ideal candidates have 5+ years in software engineering or technical application support, proficiency in SQL/Oracle, and experience with CI/CD tools like Jenkins or GitHub Actions. English fluency and cross-region coordination are essential.

Qualifications

• Bachelor’s degree in Computer Science, IT or related technical field.
• Minimum 5 years as software engineer or technical application support with DevOps background.
• Strong proficiency in issue resolution and incident management.

Responsibilities

• Provide senior system support ensuring real-time IT service delivery.
• Collaborate with global teams during cross-region initiatives and incidents.
• Bridge business requirements with technical execution and DevOps practices.

Skills

SQL Queries

Oracle DB

Observability (Splunk)

CI/CD orchestration

Incident resolution

Stakeholder management

English communication

Education

Bachelor’s Degree in CS/IT or related field

Tools

Jenkins

GitHub Actions

Job description

DHL IT Services is seeking a Senior System Support Specialist for a permanent US shift. This role requires hands-on DevOps expertise, strong incident management, and collaboration with global IT teams to maintain service reliability.

Ideal candidates have 5+ years in software engineering or technical application support, proficiency in SQL/Oracle, and experience with CI/CD tools like Jenkins or GitHub Actions. English fluency and cross-region coordination are essential.