Client Support Executive -Forex Fintech, Fresh are welcome

Ultima Markets; Kuala Lumpur; On-site; MYR 33,000 - 61,000; Full time

Job summary

Ultima Markets is seeking a motivated Client Support & Relationship Manager to serve as the primary contact for Introducing Brokers (IBs) via live chat, email, social media, and phone. The role focuses on delivering timely, accurate responses and building strong client relationships within our global trading platform ecosystem.

The ideal candidate has prior customer support experience in trading platforms, excellent communication, and the ability to multitask and meet deadlines while

Qualifications

• Prior customer support experience, especially in trading platforms.
• Excellent written and verbal communication skills.
• Ability to multitask, solve problems, and meet deadlines.
• Proficiency with CRM software and trading platforms.

Responsibilities

• Act as the primary contact for IB clients via live chat, email, social media, and phone.
• Handle inquiries including account opening, IB account setup, deposits, withdrawals, and platform issues.
• Investigate client feedback and provide timely resolutions; escalate complex cases as needed.
• Maintain and update handbooks and training docs reflecting current operations and policy changes.
• Support cross-departmental requests and generate CRM reports when needed.

Skills

Customer support

Trading platforms

CRM software

Communication skills

Multitasking

Tools

CRM software

Trading platforms

Job description

Ultima Markets is a secure and regulated CFD trading gateway, offering access to 1,000+ instruments, including Forex, Commodities, Indices, and Stocks, to clients in over 170 countries. Founded in 2016, we are the Official Regional Partner of FC Internazionale Milano and the first CFD broker to support the UN Global Compact. We operate globally through entities regulated by the FCA, FSCA, and FSC, and in 2025 were honoured with 50+ global awards, including Best CFD Broker Global 2025.

To learn more about our company, please visit our website: https://www.ultimamarkets.com.

Responsibilities:

1. Client Support & Relationship Managament

• Act as the primary point of contact for IB clients through live chat, email, social media, and phone.
• Handle a broad range of client inquiries, including account opening, IB account setup, deposits, withdrawals, and technical issues related to trading platforms and applications.
• - Investigate client feedback, provide timely resolutions, and elevate complex cases when necessary.
• Maintain and update handbooks and training documentation for sales clients (e.g. Onboarding guides, video tutorials, FAQ documents) to reflect current operations and policy changes.

3. Ad Hoc Administrative & Operational Support

• Support cross-departmental requests and projects, as assigned (e.g., assist with generating CRM reports when needed)

Requirements:

• Prior customer support experience, especially in Trading Platform working experience.
• Fresh graduates are welcome to apply.
• Knowledge of Forex trading concepts and platforms.
• Excellent communication skills, both written and verbal.
• Ability to multitask, solve problems, and meet deadlines.
• Proficiency in customer support software, CRMs, and trading platforms.