Senior IT Support & Digital Projects Lead

PETRONAS; Perak; On-site; MYR 120,000 - 180,000; Full time

Job summary

PETRONAS is seeking a Senior Technologist (Support Operations Services) in Perak, Malaysia. The role involves supervising and delivering customer service, IT facilities support, and digital project delivery to ensure timely operation and service quality.

The candidate should have 7+ years of relevant IT support experience with a Diploma in IT/CS or 15+ years via SPM, plus strong communication and teamwork skills to engage with users and vendors.

Qualifications

• Diploma in Information Technology, Computer Science or related disciplines with 7+ years IT support operations experience OR SPM with 15+ years IT support operations experience.
• Strong written and verbal communication skills for users, colleagues, and vendors.
• Good interpersonal skills and ability to work collaboratively in a team.
• Customer service oriented with ability to manage user requests professionally.
• Ability to prioritise and manage tasks within agreed timelines and service levels.

Responsibilities

• Supervise and perform delivery of customer service and IT facilities support within required timelines.
• Provide incident and problem management for IT issues and ensure timely resolutions.
• Administer UCS and digital facilities, supervise printing services, and asset inventory.
• Deliver digital project execution including monitoring, tracking, and first-level support.

Skills

Communication skills

Interpersonal skills

Analytical thinking

Customer service

Task prioritisation

Teamwork

Education

Diploma in Information Technology or Computer Science

SPM with 15+ years IT support experience

Job description

PETRONAS is seeking a Senior Technologist (Support Operations Services) in Perak, Malaysia. The role involves supervising and delivering customer service, IT facilities support, and digital project delivery to ensure timely operation and service quality.

The candidate should have 7+ years of relevant IT support experience with a Diploma in IT/CS or 15+ years via SPM, plus strong communication and teamwork skills to engage with users and vendors.