Senior IT Solutions Consultant — Hybrid & Impactful Tech

DHL; Cyberjaya; Hybrid; Confidential; Full time

Benefits offered by this job

Hybrid work arrangements to balance in

Outpatient/inpatient medical coverage

Personalized flexi benefit plan

Choose any day off from earned public,

Modern offices with free parking space

Job summary

DHL IT Services in Cyberjaya is seeking a Senior IT Solutions Consultant to support requirement analysis, solution design, and documentation for customs clearance products. You will work with Operations, Compliance, and country SMEs to capture user stories and ensure acceptance criteria are met.

You will prepare test cases, support UAT, review API payloads, data mappings, and integration details, and help the team with issue resolution.

Qualifications

• Experience in requirement gathering and documentation, solution design, and process mapping.
• Ability to prepare testing scenarios and support UAT.
• Knowledge of data flows, integrations, and APIs; experience reviewing API payloads.

Responsibilities

• Attend daily stand-ups to report progress, blockers, and next steps with cross-functional teams.
• Coordinate with operations, compliance, and country SMEs to clarify requirements and document user stories.
• Update JIRA with acceptance criteria, dependencies, and attachments; participate in backlog refinement.
• Prepare process flow diagrams, requirement specifications, and UI mockups; maintain SRS, JIRA, and Confluence.
• Create functional test cases, perform tests, and follow fixes through to deployment readiness.
• Review integration points, data mappings, and transformation rules; document issues and support root-cause analyses.
• Collaborate with developers, QA, and product teams to ensure stories are ready for development.

Skills

SQL

Networking

Command-line usage

Documentation

Stakeholder coordination

Troubleshooting

Tools

JIRA

Confluence

Job description

DHL IT Services in Cyberjaya is seeking a Senior IT Solutions Consultant to support requirement analysis, solution design, and documentation for customs clearance products. You will work with Operations, Compliance, and country SMEs to capture user stories and ensure acceptance criteria are met.

You will prepare test cases, support UAT, review API payloads, data mappings, and integration details, and help the team with issue resolution.