Senior IT Solutions Consultant

Joinimagine; Cyberjaya; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work

Medical coverage

Flexi benefit plan

Extra time off

Free parking

Job summary

DHL IT Services is seeking a Senior IT Solutions Consultant in Cyberjaya to drive requirement gathering, solution design, testing, and delivery for our customs clearance product family. You will collaborate with Operations, Compliance, and Country SMEs to clarify needs and document user stories and interfaces.

You will own the documentation, data flow mapping, and integration details, while enabling QA/UAT and production readiness in a collaborative, hybrid environment.

Qualifications

• Experience in requirement gathering and documentation.
• Ability to design solutions and map processes.
• Experience creating test scenarios and supporting UAT.
• Ability to document data flows, mappings, and integration details.
• Strong communication with stakeholders.

Responsibilities

• Attend daily stand-ups to report progress, blockers and next steps.
• Collaborate with business users (Operations, Compliance, Country SMEs) to clarify requirements.
• Document user stories, acceptance criteria, dependencies, and attachments in JIRA/Confluence.
• Prepare process flow diagrams and solution documentation; support option papers and interface details.
• Assist in testing, defect tracking, and validation across environments.

Skills

SQL

Networking

Linux

Windows

Requirements gathering

Documentation

UAT support

Problem solving

Tools

JIRA

Confluence

Job description

Your IT Future, Delivered

Senior IT Solutions Consultant

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.
At IT Services, we are passionate about technology. Our Custom Clearance team is continuously expanding. No matter your level of consulting proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace

Grow together
As an IT Solutions Consultant, you will support requirement analysis, solution documentation, testing preparation, stakeholder coordination, and daily delivery activities for DHL’s customs clearance products. You will learn customs processes, system behavior, data flows, and integrations while contributing to solution quality and delivery.

Daily collaboration and requirement work
You will attend daily stand-ups to report progress, blockers, and next steps. You will work closely with business users, including Operations, Compliance, and Country SMEs, to clarify requirements and document user stories. You will also update JIRA items with acceptance criteria, dependencies, and attachments, and participate in backlog refinement sessions with the Product Owner and other consultants.

Documentation and solution support
You will prepare process flow diagrams, requirement specifications, and UI mockups. You will maintain and update SRS, JIRA, and Confluence pages for solution documentation, while supporting the project team in preparing option papers, data mapping sheets, and interface details.

Testing and quality assurance
You will prepare functional test cases and scenarios based on user stories, perform functional tests, and follow up on fixes until they meet the requirements. You will prepare test data such as HS codes, shipment data, and duty or tax scenarios. You will also support UAT execution by logging defects, validating fixes, retesting, and conducting sanity checks in test environments after deployments.

Integration and data flow activities
You will review API payloads, including JSON and XML, for correctness during testing. You will help check EDI messages, mapping files, and transformation rules, document integration issues, and work with developers to analyze logs. You will also track integration errors and report recurring patterns to support continuous improvement.

Stakeholder interaction
You will coordinate with developers, QA, and product teams to ensure stories are ready for development. You will join calls with country teams to understand issues and gather feedback, and share meeting minutes, action items, and follow-up tasks to keep delivery moving.

Operational support
As needed, you will support root-cause discussions for defects and incidents, validate fixes in pre-production environments, and assist in impact assessments for minor regulatory or process changes.

Ready to embark on the journey? Here’s what we are looking for:

To succeed in this role, you need experience in requirement gathering and documentation, solution design, process mapping, testing scenarios, and UAT support. You should be comfortable documenting data flows, mapping, and integration details, engaging stakeholders to clarify requirements, and maintaining documentation and solution artifacts.

You need structured thinking and problem-solving skills, together with strong technical troubleshooting ability, including SQL, networking knowledge, and basic command-line usage on Linux and Windows. You should be detail-oriented in system requirements analysis and documentation, communicate and collaborate well with stakeholders, and be curious to learn the customs domain and technical concepts. Accountability, follow-through, and the ability to embrace AI in daily work are also important for this role.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Outpatient (unlimited) and inpatient medical coverage for employees.
• Personalized flexi benefit plan for you and your family.
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
• Modern offices with free parking space.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.