Senior IT Solutions Consultant

DHL; Cyberjaya; Hybrid; Confidential; Full time

Benefits offered by this job

Hybrid work arrangements to balance in

Outpatient/inpatient medical coverage

Personalized flexi benefit plan

Choose any day off from earned public,

Modern offices with free parking space

Job summary

DHL IT Services in Cyberjaya is seeking a Senior IT Solutions Consultant to support requirement analysis, solution design, and documentation for customs clearance products. You will work with Operations, Compliance, and country SMEs to capture user stories and ensure acceptance criteria are met.

You will prepare test cases, support UAT, review API payloads, data mappings, and integration details, and help the team with issue resolution.

Qualifications

• Experience in requirement gathering and documentation, solution design, and process mapping.
• Ability to prepare testing scenarios and support UAT.
• Knowledge of data flows, integrations, and APIs; experience reviewing API payloads.

Responsibilities

• Attend daily stand-ups to report progress, blockers, and next steps with cross-functional teams.
• Coordinate with operations, compliance, and country SMEs to clarify requirements and document user stories.
• Update JIRA with acceptance criteria, dependencies, and attachments; participate in backlog refinement.
• Prepare process flow diagrams, requirement specifications, and UI mockups; maintain SRS, JIRA, and Confluence.
• Create functional test cases, perform tests, and follow fixes through to deployment readiness.
• Review integration points, data mappings, and transformation rules; document issues and support root-cause analyses.
• Collaborate with developers, QA, and product teams to ensure stories are ready for development.

Skills

SQL

Networking

Command-line usage

Documentation

Stakeholder coordination

Troubleshooting

Tools

JIRA

Confluence

Job description

Your IT Future, Delivered

Senior IT Solutions Consultant

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about technology. Our Custom Clearance team is continuously expanding. No matter your level of consulting proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace

Grow together

As an IT Solutions Consultant, you will support requirement analysis, solution documentation, testing preparation, stakeholder coordination, and daily delivery activities for DHL’s customs clearance products. You will learn customs processes, system behavior, data flows, and integrations while contributing to solution quality and delivery.

Daily collaboration and requirement work

You will attend daily stand-ups to report progress, blockers, and next steps. You will work closely with business users, including Operations, Compliance, and Country SMEs, to clarify requirements and document user stories. You will also update JIRA items with acceptance criteria, dependencies, and attachments, and participate in backlog refinement sessions with the Product Owner and other consultants.

Documentation and solution support

You will prepare process flow diagrams, requirement specifications, and UI mockups. You will maintain and update SRS, JIRA, and Confluence pages for solution documentation, while supporting the project team in preparing option papers, data mapping sheets, and interface details.

Testing and quality assurance

You will prepare functional test cases and scenarios based on user stories, perform functional tests, and follow up on fixes until they meet the requirements. You will prepare test data such as HS codes, shipment data, and duty or tax scenarios. You will also support UAT execution by logging defects, validating fixes, retesting, and conducting sanity checks in test environments after deployments.

Integration and data flow activities

You will review API payloads, including JSON and XML, for correctness during testing. You will help check EDI messages, mapping files, and transformation rules, document integration issues, and work with developers to analyze logs. You will also track integration errors and report recurring patterns to support continuous improvement.

Stakeholder interaction

You will coordinate with developers, QA, and product teams to ensure stories are ready for development. You will join calls with country teams to understand issues and gather feedback, and share meeting minutes, action items, and follow-up tasks to keep delivery moving.

Operational support

As needed, you will support root-cause discussions for defects and incidents, validate fixes in pre-production environments, and assist in impact assessments for minor regulatory or process changes.

Ready to embark on the journey? Here’s what we are looking for:

To succeed in this role, you need experience in requirement gathering and documentation, solution design, process mapping, testing scenarios, and UAT support. You should be comfortable documenting data flows, mapping, and integration details, engaging stakeholders to clarify requirements, and maintaining documentation and solution artifacts.

You need structured thinking and problem-solving skills, together with strong technical troubleshooting ability, including SQL, networking knowledge, and basic command-line usage on Linux and Windows. You should be detail-oriented in system requirements analysis and documentation, communicate and collaborate well with stakeholders, and be curious to learn the customs domain and technical concepts. Accountability, follow-through, and the ability to embrace AI in daily work are also important for this role.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Outpatient (unlimited) and inpatient medical coverage for employees.
• Personalized flexi benefit plan for you and your family.
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
• Modern offices with free parking space.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.