Senior IT Solutions Consultant - Hybrid Customs Delivery

Joinimagine; Cyberjaya; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work

Medical coverage

Flexi benefit plan

Extra time off

Free parking

Job summary

DHL IT Services is seeking a Senior IT Solutions Consultant in Cyberjaya to drive requirement gathering, solution design, testing, and delivery for our customs clearance product family. You will collaborate with Operations, Compliance, and Country SMEs to clarify needs and document user stories and interfaces.

You will own the documentation, data flow mapping, and integration details, while enabling QA/UAT and production readiness in a collaborative, hybrid environment.

Qualifications

• Experience in requirement gathering and documentation.
• Ability to design solutions and map processes.
• Experience creating test scenarios and supporting UAT.
• Ability to document data flows, mappings, and integration details.
• Strong communication with stakeholders.

Responsibilities

• Attend daily stand-ups to report progress, blockers and next steps.
• Collaborate with business users (Operations, Compliance, Country SMEs) to clarify requirements.
• Document user stories, acceptance criteria, dependencies, and attachments in JIRA/Confluence.
• Prepare process flow diagrams and solution documentation; support option papers and interface details.
• Assist in testing, defect tracking, and validation across environments.

Skills

SQL

Networking

Linux

Windows

Requirements gathering

Documentation

UAT support

Problem solving

Tools

JIRA

Confluence

Job description

DHL IT Services is seeking a Senior IT Solutions Consultant in Cyberjaya to drive requirement gathering, solution design, testing, and delivery for our customs clearance product family. You will collaborate with Operations, Compliance, and Country SMEs to clarify needs and document user stories and interfaces.

You will own the documentation, data flow mapping, and integration details, while enabling QA/UAT and production readiness in a collaborative, hybrid environment.