Senior IT Service Desk Specialist - EUC & Escalations

Aspiro Sdn Bhd; Subang Jaya; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Flexi wellness allowance

Vibrant office environment

EPF/SOCSO/EIS and training

Job summary

Aspiro Sdn Bhd is seeking an IT Service Desk Specialist to deliver Level 2 EUC support and act as a key escalation point for the IT Service Desk team. The role covers Windows, Microsoft 365, AD, VPN, endpoints, and network troubleshooting in a fast-paced environment.

The ideal candidate has a Diploma or Degree in IT with 5–6 years of IT support experience, strong communication skills in English and Bahasa Malaysia or Mandarin, and familiarity with ITIL processes and service improvements.

Qualifications

• Diploma or degree in IT with 5–6 years IT support experience.
• Knowledge of Windows, Microsoft 365, Active Directory, VPN, endpoints, and network troubleshooting.
• Fluent in English and Bahasa Malaysia or Mandarin.

Responsibilities

• Provide Level 2 EUC support across Windows, Microsoft 365, AD, endpoints, VPN, and network connectivity.
• Meet SLA and KPI targets, escape risks, and collaborate with technical teams to resolve issues.
• Handle technical escalations and coordinate Service Desk support during major incidents.
• Coach team members and maintain knowledge articles, SOPs, and technical documentation.
• Drive service improvements through root cause analysis, ticket reviews, and automation opportunities.
• Support daily operations, including queue management, reporting, compliance, and Team Leader backup.

Skills

Windows

Microsoft 365

Active Directory

EUC

VPN

Endpoint management

Network troubleshooting

ITIL

Service improvement

Communication

English

Bahasa Malaysia/Mandarin

Education

Diploma or Degree in IT

Job description

Aspiro Sdn Bhd is seeking an IT Service Desk Specialist to deliver Level 2 EUC support and act as a key escalation point for the IT Service Desk team. The role covers Windows, Microsoft 365, AD, VPN, endpoints, and network troubleshooting in a fast-paced environment.

The ideal candidate has a Diploma or Degree in IT with 5–6 years of IT support experience, strong communication skills in English and Bahasa Malaysia or Mandarin, and familiarity with ITIL processes and service improvements.