Senior IT Operations & Manufacturing Solutions Lead

MYO Medtronic Malaysia Operations; Kulim; On-site; MYR 180,000 - 250,000; Full time

Benefits offered by this job

Competitive salary

Incentive plan (MIP)

Work-life balance

Job summary

MYO Medtronic Malaysia Operations in Kulim is seeking a Principal Technical Analyst to unlock business value through IT capabilities and assets. The role coordinates with IT COEs, managed services, Global IT functions, business partners, and external vendors to support and manage the technical needs of the platform.

The ideal candidate will lead daily IT operations, manage escalations, drive KPIs, and translate global IT strategy into local execution while maintaining system health and compliant

Qualifications

• Computing degree or equivalent qualification with 7–9 years management experience.
• Practical knowledge in leading and managing the execution of processes, projects and tactics within one job area.
• Project leadership experience required.
• Fluent in Malay and English.

Responsibilities

• Lead daily IT operations and participate in Tier meetings to align with site priorities.
• Manage business and IT escalations, ensuring timely resolution and stakeholder communication.
• Oversee site-specific operational demands and drive delivery of KPIs.
• Ensure on-time, on-budget delivery of IT projects / product transfers and strategic programs with first-time quality.
• Support critical manufacturing applications in collaboration with Apps COEs (ERP, MES, Labelling, shop floor systems).
• Champion and support operational excellence efforts (Gemba, Kaizen, problem-solving).
• Translate global IT strategy into local execution plans aligned with site goals.
• Manage IT vendors, contracts, SOWs, and POs to ensure service quality and compliance as needed.
• Drive continuous improvement through standardized processes, KPIs, and the MPS framework.
• Maintain system health, infrastructure stability, and quality of IT services.
• Support the execution of the multi-year IT capability roadmaps.
• Leads change management initiatives aligning local execution with global IT strategy.

Education

Computing Degree or Relevant Qualification

Tools

Power BI

Job description

MYO Medtronic Malaysia Operations in Kulim is seeking a Principal Technical Analyst to unlock business value through IT capabilities and assets. The role coordinates with IT COEs, managed services, Global IT functions, business partners, and external vendors to support and manage the technical needs of the platform.

The ideal candidate will lead daily IT operations, manage escalations, drive KPIs, and translate global IT strategy into local execution while maintaining system health and compliant