Principal IT Technologist

Medtronic; Kulim; On-site; MYR 180,000 - 240,000; Full time

Job summary

Medtronic in Malaysia is seeking a Principal Technical Analyst to lead IT operations and drive site-specific IT initiatives in a manufacturing setting. You will coordinate with IT COEs, manage vendors, and ensure quality delivery of ERP, MES, and labelling systems.

The role emphasizes cross-functional collaboration, change management, and local execution of global IT strategies, with strong communication across a multicultural organization.

Qualifications

• 7-9 years management experience in IT within manufacturing or regulated environments.
• Strong leadership with ability to drive cross-functional initiatives.
• Experience with enterprise manufacturing applications and IT budgets.

Responsibilities

• Lead daily IT operations and align with site priorities.
• Oversee IT projects, vendor contracts, and site KPIs.
• Support manufacturing apps (ERP, MES, Labelling) with first-time quality.
• Translate global IT strategy into local, executable plans.

Skills

Fluent Malay

Fluent English

Project leadership

Vendor management

Agile / hybrid delivery

Analytics / data-driven

Cross-functional collaboration

Operational excellence

Excellent communication

Problem solving

Education

Computing Degree or relevant qualification

Tools

ERP

MES

Labelling systems

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

A career at Medtronic is like no other. We're purposeful. We're committed. And we're driven by our Mission to alleviate pain, restore health and extend life-a commitment that provides life-transforming technologies that treat more than 70 health conditions across cardiovascular, neuroscience, and surgical care. In 2025 our products and therapies treated more than 75M people - that's two people every second of every hour, of every day.

Together, we can change healthcare worldwide which is why we're embarking on a new venture in Malaysia and want you to be a part the next generation of life-changing medical technology to patients worldwide by being a part of our next chapter of innovation in Malaysia.

Medtronic is intensely focused on creating a workplace environment which reflects our standing as the world's top medical device company. The ideal candidate will have a passion for the patients we serve and an unrelenting commitment to our new venture in Malaysia.

The Principal Technical Analyst will help unlock business value through IT capabilities and assets. The role also coordinates with IT COEs, managed services, Global IT functions, business partners, and external vendors to support and manage the technical needs of the platform. The ideal candidate needs to be a collaborative leader who can effectively engage and communicate with a wide range of stakeholders across the organization

Primary Responsibilities:

• Lead daily IT operations and participate in Tier meetings to align with site priorities.
• Manage business and IT escalations, ensuring timely resolution and stakeholder communication.
• Oversee site-specific operational demands and drive delivery of KPIs.
• Ensure on-time, on-budget delivery of IT projects / product transfers and strategic programs with first-time quality.
• Support critical manufacturing applications in collaboration with Apps COE's (ERP, MES, Labelling, shop floor systems).
• Champion and support operational excellence efforts (Gemba, Kaizen, problem-solving).
• Translate global IT strategy into local execution plans aligned with site goals.
• Manage IT vendors, contracts, SOWs, and POs to ensure service quality and compliance as needed.
• Drive continuous improvement through standardized processes, KPIs, and the MPS framework.
• Maintain system health, infrastructure stability, and quality of IT services.
• Support the execution of the multi-year IT capability roadmaps.
• Leads change management initiatives aligning local execution with global IT strategy.
• Provides leadership for those involved in the development, design and optimization of one or more information technology and systems functions supporting company business processes and technical information systems platforms.
• Responsibilities include, but are not limited to, analysis, selection and modification of enterprise systems, application software, installation of network hardware/software and database management.
• Ensures infrastructure architecture standards maximize efficiency and support platform compatibility.

Required Qualifications:

• Computing Degree or Relevant Qualification with 7-9 years management experience.
• Advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.
• Practical knowledge in leading and managing the execution of processes, projects and tactics within one job area.
• Project leadership experience required
• Fluent in Malay and English.

Preferred Qualifications:

• Experience with enterprise manufacturing applications (MES, ERP, Labelling, Quality, Maintenance.)
• Background in regulated environments (e.g., FDA, GMP, ISO) - Experience in IT ownership for Product Transfer activities.
• Financial acumen, including IT budget oversight - Proven leadership of strategic IT projects and cross-functional initiative.
• Strong people management and team leadership skills.
• Ability to lead cross-functional and on-site teams with a focus on growth and engagement.
• Strong skills in project planning, portfolio, and resource management - Hands‑on incident management and root cause analysis (RCA) execution.
• Experience in IT business continuity and disaster recovery within mfg environment. Ability to manage vendors and service providers.
• Exposure to Lean, Six Sigma, or continuous improvement practices.
• Strong communication skills in multicultural, global environments.
• Experience with Agile or hybrid project delivery model.
• Proficiency in analytics tools such as Power