Senior IT Operations & AV Systems Engineer

Thundersoft; Penang; On-site; MYR 90,000 - 180,000; Full time

Job summary

Thundersoft in Penang, Malaysia seeks a Senior IT Operations Engineer & System Administrator to manage enterprise IT operations, maintain Windows and Linux infrastructure, and provide technical leadership across end-user support, collaboration, and AV systems.

The role combines hands-on administration with enterprise video conferencing expertise, ITSM knowledge, and executive-level support, including handling incidents, optimizing services, and ensuring reliability for critical meetings.

Qualifications

• 3–5 years of IT operations and admin experience.
• Hands-on Windows/Linux/UNIX admin skills.
• Experience with enterprise video conferencing platforms.
• Familiarity with ITIL-based ITSM processes.

Responsibilities

• Lead day-to-day IT operations and provide advanced technical support to enterprise users.
• Monitor services to ensure availability and performance.
• Escalation point for Level 1/2 support and manage incidents.
• Manage incidents, problems, changes, and service requests in ITSM.
• Maintain ServiceNow tickets and KPI dashboards.
• Administer Windows Server, Linux, UNIX environments.
• Support enterprise collaboration and video conferencing platforms.
• Configure and troubleshoot conference room systems and endpoints.
• Provide live tech support for executive meetings and large events.
• Assist AV infrastructure and event streaming as needed.
• Coordinate AV upgrades and vendor interactions.

Skills

IT Operations

End-User Support

Windows Server

Linux

UNIX

Video Conferencing

ServiceNow

ITIL

Tools

ServiceNow

Job description

Thundersoft in Penang, Malaysia seeks a Senior IT Operations Engineer & System Administrator to manage enterprise IT operations, maintain Windows and Linux infrastructure, and provide technical leadership across end-user support, collaboration, and AV systems.

The role combines hands-on administration with enterprise video conferencing expertise, ITSM knowledge, and executive-level support, including handling incidents, optimizing services, and ensuring reliability for critical meetings.