Senior IT Business Consultant (SAP SD)

Swarovski; Pasir Gudang; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Learning & career development

Employee assistance program

Hybrid and flexible work

Volunteering leave

Exclusive Swarovski discounts

Job summary

Swarovski is seeking a Senior IT Business Consultant (SAP SD) to lead Sales and Distribution, eDocument Cockpit, EDI, and omnichannel retail initiatives. You will translate business needs into SAP designs, guide cross-functional teams, and ensure compliant, scalable solutions across Asia Pacific markets.

The role emphasizes SAP S/4HANA Sales and Retail processes, with a focus on store back-office integrations and omnichannel alignment. Strong English communication and leadership are essential.

Qualifications

• 7+ years hands-on SD and Logistics Execution experience.
• Strong knowledge of omnichannel retail processes.
• Experience with EDI integrations and SAP architecture concepts.
• Excellent communication in English and stakeholder leadership.

Responsibilities

• Act as senior expert for Sales and Distribution, eDocument Cockpit, EDI, Pricing, and omnichannel processes.
• Design solutions for SAP components and coordinate with development teams.
• Gather requirements and translate into SAP process designs using global templates.
• Deliver technical user training and documentations, provide hyper care during deployments.
• Lead projects with global stakeholders and ensure compliant SAP solutions.
• Maintain process and integration documentation for reuse.

Skills

SAP SD

LE (Logistics Execution)

Omnichannel retail

SAP S/4HANA

EDi integrations

Education

Bachelor’s or higher in IT/Business

Tools

SAP S/4HANA

SAP CAR (POSDTA, OAA)

Job description

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Senior IT Business Consultant (SAP SD) where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

• Act as senior expert for Sales and Distribution, eDocument Cockpit, EDI, Pricing, and omnichannel retail processes; specific insights into the Asia Pacific markets are a plus
• Solution design and enhancements for retail-specific SAP components such as SAP Sales, SAP CAR (POSDTA, OAA) and retail store back office related Fiori Applications
• Gather business requirements and translate them into SAP process designs following global templates and standards
• Perform EDI integrations with partners
• Perform SAP customizing, functional documentation, and coordination with development teams
• Ensure legal and regulatory compliance in all supported markets
• Deliver technical user training, documentation, and hyper care during deployments
• Provide 3rd level support, analyze/debug and solve critical issues or escalation with Vendor
• Assure continuous improvement initiatives, retail process optimization, and selective automation or AI-supported enhancements
• Collaborate with architects, developers, and cross-functional teams to ensure aligned and stable end-to-end solutions
• Maintain process and integration documentation for reusability and knowledge sharing

About you

• University degree in IT, Business Administration, Supply Chain, or related field
• Minimum 7+ years of hands-on SD and Logistics Execution (LE) experience
• Proven knowledge in omnichannel retail
• Strong knowledge of SAP S/4HANA Sales, Logistics Execution, and Retail & Fashion processes, including SAP CAR (POSDTA, OAA)
• Deep insight into eDocument as well as EDI integrations to translate business needs into standardized and legally compliant SAP solutions
• Experience in integration design and SAP architecture concepts
• Proven ability to lead projects and work with global stakeholders
• Strong analytical and problem-solving mindset with a hands-on attitude
• Excellent communication skills with fluency in English
• Experience in retail or omnichannel business environments is a plus

What we offer

• Learning and career development programs to help you grow
• A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
• Hybrid and flexible work options to support your work-life balance
• Paid volunteering leave to support causes that matter to you
• Exclusive employee discounts on Swarovski products

About Swarovski

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor. Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger. Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.

#LI-Hybrid Joining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we’ll inspire the world of interior décor, fashion, culture, film and entertainment.