Senior Inside sales Specialist

TDCX Group; Malaysia; On-site; MYR 60,000 - 120,000; Full time

Job summary

TDCX is seeking a driven professional in Malaysia to support sales and customer engagements. You will help close opportunities, provide product information, and ensure solutions meet customer needs. A fast-paced environment requires strong multitasking and excellent communication in English and local language.

The role emphasizes maintaining product knowledge, following escalation channels, and contributing to quality and satisfaction metrics within a global BPO context.

Qualifications

• Diploma or higher in any field.
• 2 years of working experience preferred, fresh graduates welcome.
• Strong time management and ability to multitask.
• Excellent verbal and written communication in English and local language.
• Comfortable with computers and multiple systems.

Responsibilities

• Close incoming sales opportunities and promote product benefits to meet short-term goals.
• Assist customers with order placement and product information.
• Ensure recommended products meet customers' needs.
• Maintain high service levels to meet Sales, Quality and Productivity metrics.
• Document and escalate customer issues as required.

Skills

Time management

Multitasking

Communication skills

Education

Diploma or higher (any field)

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Close incoming sales opportunities, selling the benefits of the products to ensure that short term goals, objects and quotas are met
• Assist customers with order placement, providing product information and advice related to products and services that best suit the customers’ needs.
• Ensure that products, services and solutions recommended to clients will fulfill their needs.
• Offer a high level of service meeting our department key metrics for Sales, Quality and Productivity. Ability to overachieve on daily and monthly targets.
• Recognize, document and escalation customer issues or trends following appropriate communication and escalation channels where required.
• Maintains product knowledge by attending training workshops and keeping up to date on product material.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Strong time management skills and motivation to exceed expectations
• Enjoy working in a fast-paced environmentand be able to balance multiple tasks at the same time
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

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