Senior Inside sales Specialist

TDCX Malaysia; Malaysia; Hybrid; MYR 40,000 - 68,000; Full time

Benefits offered by this job

Medical

Dental

Bonus and Commission Plan

Job summary

TDCX Malaysia is seeking an Inside Sales Specialist to engage potential clients, qualify opportunities, and help close deals aligned with short-term targets. You will provide product information and tailored advice to meet customer needs while maintaining high service standards.

Join a global BPO leader with a focus on growth and learning. Fresh graduates are encouraged to apply; two years of related experience preferred; fluent English and local market language are expected.

Qualifications

• Candidate must possess at least a Diploma or higher qualification.
• Fresh graduates encouraged to apply; 2 years' related experience preferred.
• Strong time management and multitasking abilities are essential.
• Excellent verbal and written English and local market language.

Responsibilities

• Close incoming sales opportunities and promote product benefits to meet short-term quotas.
• Assist customers with order placement and provide product information and advice.
• Ensure recommended products/services meet customer needs.
• Deliver high service levels aligned with Sales, Quality and Productivity metrics.
• Document and escalate customer issues or trends per escalation channels.
• Maintain product knowledge through training and updates.

Skills

Time management

Multitasking

Communication skills

Customer service mindset

Education

Diploma or higher

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Close incoming sales opportunities, selling the benefits of the products to ensure that short term goals, objects and quotas are met
• Assist customers with order placement, providing product information and advice related to products and services that best suit the customers’ needs.
• Ensure that products, services and solutions recommended to clients will fulfill their needs.
• Offer a high level of service meeting our department key metrics for Sales, Quality and Productivity. Ability to overachieve on daily and monthly targets.
• Recognize, document and elevate customer issues or trends following appropriate communication and escalation channels where required.
• Maintains product knowledge by attending training workshops and keeping up to date on product material.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Strong time management skills and motivation to exceed expectations
• Enjoy working in a fast-paced environmentand be able to balance multiple tasks at the same time
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Information Technology Services 1,001-5,000 employees

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Perks and benefits Medical Miscellaneous allowance Dental Vision Incentive, Bonus and Commission Plan, Life-long Le

What can I earn as an Inside Sales Specialist