Assistant Consumer Engagement Associate

TDCX Malaysia; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Attractive remuneration

Medical insurance

Social security coverage

World-class workspace

Flexible working arrangements

Learning and development plans

Positive work culture

Job summary

TDCX Malaysia is hiring to support nutrition-related inquiries across multiple channels. You will resolve consumer questions by phone, email, social media and live chat, with outbound follow-ups and timely updates. Attention to detail and excellent communication are essential.

Fresh graduates are welcome, and a flexible schedule including shifts may be required. The role emphasizes quality service within a global BPO environment that values growth and learning.

Qualifications

• Relevant degree in Nutrition or related field.
• Strong verbal and written English; additional language relevant to market is a plus.
• Experience in customer service or contact centre is advantageous.

Responsibilities

• Handle general nutrition enquiries and provide resolutions via phone, social media, email and live chat.
• Perform outbound calls to follow up on inquiries and provide updates.
• Follow up on queries promptly and meet turnaround times.
• Support the quality management system and assist in related duties as assigned.

Skills

Customer service

Telephone etiquette

English communication

Attention to detail

Flexible schedule

Education

Advanced/Higher/Graduate Diploma or Bachelor's in Nutrition

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Handle general or nutrition enquiries, feedback and provide resolutions to consumers over the phone, via social media, emails and live chat.
• Perform outbound calls to follow up on consumers enquiries and to provide resolutions or update.
• Follow up on consumer's queries in a timely manner.
• Attend and meet all the key responsibilities within the required turnaround time set forth by the Company.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Nutrition or relevant field.
• Preferably with 2 years of working experience in relevant field is ideal for this position. However, fresh graduates are welcome to apply.
• Possesses a strong attention to detail.
• Ability to work with a flexible schedule, including shifts when and as required.
• Experience in customer service or contact centre is considered an added advantage
• Possesses excellent telephone etiquette and the ability to provide excellent service to customers.
• Excellent verbal and written communication skills in English and the language of the supporting market.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX's smart, scalable approach - driven by innovation and operational precision - positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.