Infrastructure Engineer/Senior (Sedenak, Johor)

PACC Offshore Services Holdings Limited; Sedenak; Vor Ort; MYR 180.000 - 240.000; Vollzeit

Zusammenfassung

PACC Offshore Services Holdings Limited in Sedenak, Johor seeks a Senior Infrastructure Engineer (Data Center) to ensure stable, secure, and scalable data center operations across EU and APAC. You will lead L2/L3 support, manage vendor engagement, and participate in a 24/7 on-call escalation.

The role covers Windows/Linux administration, VMware and Nutanix platforms, change management, and collaboration with onsite IT/OT teams to deliver reliable services.

Qualifikationen

• Bachelor's degree in IT/Engineering or equivalent.
• 5–8+ years in infrastructure/data center with senior troubleshooting and incident ownership.
• Willingness to support EU and APAC and participate in 24/7 escalation.
• Strong communication with vendors and multi-region stakeholders.

Aufgaben

• Manage data center infrastructure operations (L2/L3) and high availability.
• Lead on-call escalation and major incidents across EU and APAC.
• Coordinate with onsite IT/OT engineers and vendors.
• Plan changes, upgrades, and lifecycle management with change controls.
• Maintain runbooks, SOPs, diagrams, and monitoring dashboards.
• Collaborate with Facilities/Security for BMS and CCTV/VMS.

Kenntnisse

L2/L3 infrastructure support

Incident ownership

Vendor coordination

On-call readiness

Ausbildung

Bachelor's degree in IT/Engineering

Tools

VMware vSphere/ESXi

Windows Server

Linux systems

Nutanix

BMS/CCTV/VMS software

PowerShell

Bash

Python

Veeam

Jobbeschreibung

Infrastructure Engineer/Senior (Sedenak, Johor) Job Description Job Alerts Link Infrastructure Engineer/Senior (Sedenak, Johor) Posting Start Date: 28/06/2026 Country/Region: Malaysia Work Location: Sedenak, Johor Business/Function: K2 Req ID: 709

Job Summary

The Senior Infrastructure Engineer (Data Center) is responsible for ensuring stable, secure, and scalable data center infrastructure operations across EU and APAC. This role leads to L2/L3 support and continuous improvement for Windows/Linux, VMware, and Nutanix platforms, acts as the primary point of escalation for onsite IT/OT Engineers, manages vendor engagement, and participates in a 24/7 escalation on call. Exposure to BMS and CCTV/VMS software is a plus.

Key Responsibilities

• • Data center infrastructure operations (L2/L3)
  • Operate and support computer/virtualization platforms (VMware vSphere/ESXi), ensuring high availability and performance.
  • Perform advanced troubleshooting across hardware/OS/virtualization layers and drive issues to closure.

Windows & Linux administration

• • Build, configure, harden, patch, and troubleshoot Windows Server and **Linux systems.
  • Support standard OS services and integration required for data center operations.

Escalation lead for onsite IT/OT engineers

• • Work with onsite IT/OT Engineers in multiple data centers; coordinate activities, provide remote guidance, and ensure consistent operational practices.
  • Serve as the main point of support and escalation, leading triage, prioritization, and resolution during incidents.

24/7 escalation on call (EU & APAC)

• • Participate in a 24/7 escalation on-call covering EU and APAC time zones, including after-hours/weekends as scheduled.
  • Join major incident response (war‑room coordination), ensure clear stakeholder updates and effective vendor escalation.

Change, upgrades, and life cycle management

• • Plan and execute upgrades, patch cycles, capacity expansions, migrations, and lifecycle refresh activities with appropriate change controls.
  • Produce implementation plans, rollback steps, and post-change validation.

Vendor & stakeholder management

• • Engage external vendors for support cases, escalations, onsite dispatch, and service delivery follow‑ups; track actions to meet agreed timelines/SLAs.
  • Communicate clearly with internal stakeholders across regions and functions.

Monitoring, documentation, and continuous improvement

• • Ensure monitoring is effective and actionable; refine alerting and operational dashboards where applicable.
  • Maintain runbooks, SOPs, diagrams, asset/configuration records, and escalation matrices.
  • Identify recurring issues and implement preventive measures and automation opportunities.

Cross-domain collaboration

• Collaborate with Facilities/Security teams and vendors where needed, with ability to understand workflows related to BMS and CCTV/VMS systems (monitoring, alarms, basic fault isolation).

Key Requirements

Required qualifications & experience

• Bachelor’s degree in IT/Engineering (or equivalent practical experience).
• 5–8+ years of relevant infrastructure/data center experience, including senior-level troubleshooting and incident ownership.
• Strong written and verbal communication skills; able to coordinate professionally with external vendors and multi-region stakeholders.
• Willingness to support EU and APAC regions and participate in a 24/7 escalation on call.

Nice-to-have / advantages

• Familiarity with BMS software (data center environmental monitoring/alarms) and **CCTV/VMS software** in partnership with Facilities/Security.
• Scripting/automation: PowerShell, Bash, Python.
• Backup/DR tooling exposure (e.g., Veeam or equivalent).
• Working knowledge of networking fundamentals (VLANs, routing concepts, firewalls) for troubleshooting.
• ITIL practices (incident/change/problem).

Interpersonal Requirements

• Calm Manner, able to work under pressure.
• Self-motivated, ability to work on own initiative.
• Punctual and reliable.
• Good attention to detail.

Education

Bachelors in Information Technology or Information Systems Diploma in Information Technology or Information Studies

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