Senior Infrastructure & Operations Lead, Middle Office

AmBank Group; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

AmBank Group in Kuala Lumpur is seeking an experienced IT infrastructure professional to provide day-to-day support for systems, access control, and administration. You will coordinate with IT teams, vendors, and business units to drive project implementations and system enhancements.

The role emphasizes participation in DR/BCP activities, documentation, and compliance. Strong communication across technical and non-technical teams is essential for success in this banking environment.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• Minimum 3 years of experience in IT infrastructure, operations, or technology project support.
• Good understanding of IT infrastructure, cybersecurity, cloud technologies, risk management, and enterprise applications.
• Experience in banking or financial services industry is an added advantage.
• Strong communication and stakeholder management skills, with the ability to work effectively across technical and non-technical teams.

Responsibilities

• Provide day-to-day support for IT infrastructure, user access, system administration, and issue resolution.
• Coordinate with business users, IT teams, vendors, and service providers to ensure project implementation and system enhancements.
• Support user access reviews, compliance requirements, and process improvement initiatives.
• Assist in preparing IT-related documentation, policies, procedures, and user guidelines.
• Participate in Disaster Recovery (DR) and Business Continuity Planning (BCP) activities.
• Manage IT hardware, software, procurement requests, vendor contracts, budgets, and payment tracking.

Job description

AmBank Group in Kuala Lumpur is seeking an experienced IT infrastructure professional to provide day-to-day support for systems, access control, and administration. You will coordinate with IT teams, vendors, and business units to drive project implementations and system enhancements.

The role emphasizes participation in DR/BCP activities, documentation, and compliance. Strong communication across technical and non-technical teams is essential for success in this banking environment.