Senior HVAC Service Growth Leader

Carrier Global Corporation; Kuala Lumpur; Sur place; MYR 180 000 - 300 000; Plein temps

Résumé du poste

Carrier Global Corporation seeks a Service Sales Manager in Malaysia to accelerate profitable service growth. You will maximise the installed base, enhance customer retention, and develop strategic service opportunities across Malaysia.

You will lead the service sales team to convert installed-base opportunities into long-term recurring revenue while strengthening Carrier's position as the customer’s preferred HVAC lifecycle partner.

Qualifications

• Bachelor's degree in Engineering, Business, Marketing, HVAC/Mechanical Engineering or related discipline.
• Technical qualifications in HVAC/refrigeration will be an added advantage.

Responsabilités

• Develop and execute annual service sales strategy aligned with Carrier Malaysia's growth objectives.
• Identify and convert installed equipment outside service portfolio, focusing on chillers, AHUs, FCUs and other HVAC equipment.
• Drive recurring service revenue through maintenance contracts, service agreements, repairs, modernization, replacement and retrofit opportunities.
• Develop strategic relationships with building owners, developers, consultants, facility managers and major customers to increase share of wallet.
• Build and maintain a healthy service sales pipeline, monitor opportunities, forecast and closing probability.
• Lead, coach and develop Service Sales Engineers/Executives to achieve sales targets.
• Strengthen customer engagement to improve contract renewal and retention rates.
• Identify cross-selling opportunities with Service, Parts, Modernization and Equipment teams.
• Ensure pricing, margins, contract terms and commercial proposals meet profitability requirements.
• Monitor competitor activities, market trends and customer needs to identify new service opportunities.
• Maintain accurate CRM records, sales forecasts, pipeline reports and dashboards.
• Collaborate with Operations, Engineering, Finance, Parts, Modernization and Equipment Sales to deliver solutions.

Connaissances

Service Sales

Account Management

Leadership

CRM & Forecasting

HVAC Market Knowledge

Negotiation

Strategic Thinking

Cross-functional Collaboration

Formation

Bachelor's in Engineering/Business/HVAC

HVAC Refrigeration knowledge

Outils

CRM systems

Description du poste

Carrier Global Corporation seeks a Service Sales Manager in Malaysia to accelerate profitable service growth. You will maximise the installed base, enhance customer retention, and develop strategic service opportunities across Malaysia.

You will lead the service sales team to convert installed-base opportunities into long-term recurring revenue while strengthening Carrier's position as the customer’s preferred HVAC lifecycle partner.