Senior HR Solutions Specialist

Edwards Lifesciences; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Edwards Lifesciences Malaysia is seeking an experienced HR Operations professional to enable a best‑in‑class employee experience. The role provides SME support, triages HR cases, and partners with country HR and COEs to deliver consistent HR services across JAPAC.

You will drive end‑to‑end HR processes, data accuracy, and continuous improvements while working with external providers and internal stakeholders to support business goals.

Qualifications

• Bachelor's Degree in related field with 7+ years HR experience.
• Experience in HR shared services setup is an advantage.

Responsibilities

• Deliver transactional and operational HR activities per SOP and HR policies.
• Provide exceptional customer service and support across HR activities.
• Triage and resolve HR cases, liaise with People Leaders, employees and HRBP.
• Collaborate with Technology on system changes and testing to ensure smooth delivery.
• Lead continuous process improvement for end‑to‑end HR services.

Skills

HR processes

Customer service

Leadership

Communication

Data analysis

Education

Bachelor's degree in related field

Tools

ServiceNow

Workday

Microsoft tools

Job description

Edwards Lifesciences Malaysia is seeking an experienced HR Operations professional to enable a best‑in‑class employee experience. The role provides SME support, triages HR cases, and partners with country HR and COEs to deliver consistent HR services across JAPAC.

You will drive end‑to‑end HR processes, data accuracy, and continuous improvements while working with external providers and internal stakeholders to support business goals.