Senior Group HRIS Expert

TDCX Malaysia; Kuala Lumpur; Vor Ort; MYR 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Attractive remuneration

Medical & insurance

World-class workspace

Learning & development

Transit accessibility

Global awards

Zusammenfassung

TDCX Malaysia is seeking a Senior HR Information System Expert (SAP) to drive HRIS solutions and SAP SuccessFactors configurations across the organization. This role will ensure accurate data, compliant processes, and scalable HRIS solutions in a dynamic environment.

You will translate business needs into system configurations, manage integrations (Integration Center, CPI, SF API), support HR processes, and drive user training and UAT to improve efficiency.

Qualifikationen

• 3–8 years of HRIS experience, preferably SAP SuccessFactors.
• Strong knowledge of SAP SuccessFactors modules: Employee Central, Rules, Time Off, Workflow, Position Management.
• Integration Center, CPI, BTP, SF API familiarity.
• Experience with HR process transformation and change management.
• Analytical, problem-solving and cross-stakeholder communication skills.

Aufgaben

• Attend queries to provide fast, SLA-based resolutions.
• Assist managers and employees with SAP SuccessFactors navigation and reports.
• Ensure HR processes are supported by HRIS or customized as needed.
• Support day-to-day HRIS operations, upgrades, and issue management.
• Develop training materials and coordinate and participate in UAT.

Kenntnisse

SAP SuccessFactors

HRIS

Business Process Analysis

Stakeholder Management

English Communication

Ausbildung

Bachelor's degree or equivalent

Tools

Integration Center

CPI

BTP

SF API

Jobbeschreibung

Senior HR Information System Expert (SAP)

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future - starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Easy-to-access location with direct public transport links
• Join a global company, winner of hundreds of industry awards

What is your mission?

Responsible for attending all the queries, request and issue to provide resolution in a fast and efficient manner according to Service level agreement.

Provide assistance to managers and employees with time-sensitive requests, such as SAP Success Factors system navigation, reports and etc.

Work with internal department to ensure key HR processes are supported by the HRIS or modifying existing HRIS to meet changing requirements.

Support day-to-day HRIS operations including setup, customizations, addressing HRIS issues, managing system upgrades and other related support.

Develop communication and training materials, coordinate and actively participate and monitor user acceptance testing (UAT).

Stay abreast of the company’s HR processes.

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, or Master’s Degree in any discipline.

Minimum 3-8 years of relevant working experience in HR Information Systems (HRIS), preferably with hands‑on experience in SAP SuccessFactors.

Strong functional and configuration knowledge in SAP SuccessFactors modules: Employee Central,Business Rule,Time Off,Workflow Configuration,Position Management.

Knowhow of Integration Center, CPI, BTP, SF API configuration is added advantage

Exposure to SAP Payroll (ECP) and/or integration with payroll systems will be an added advantage.

Experience in HR process transformation, shared services environment, HR technology implementation, and process optimization initiatives is preferred.

Familiarity with end‑to‑end project implementation lifecycle, stakeholder management, change management methodologies, testing, and user adoption activities.

Ability to analyze business requirements and translate them into system solutions, including process improvement recommendations and best practices.

Possess strong analytical, problem‑solving, and communication skills with the ability to engage stakeholders across different levels of the organization.

Demonstrated ability to manage multiple priorities in a fast‑paced and dynamic environment.

Excellent verbal and written communication skills in English and the language(s) of the supported market.

Who is TDCX?

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e‑commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach - driven by innovation and operational precision - positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e‑commerce, fintech, gaming, healthtech, media, technology and travel & hospitality.

TDCX’s smart, scalable approach - driven by innovation and operational precision - positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e‑commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach - driven by innovation and operational precision - positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Perks and benefits Medical Miscellaneous allowance Dental Vision Incentive, Bonus and Commission Plan, Life-long Le