Senior Group HRIS Expert

TDCX; Kuala Lumpur; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Remuneration

Medical coverage

Workspace

Recognition programs

Learning & development

Flexible work

Public transport access

Global awards

Job summary

TDCX, Inc. is hiring for an HRIS/HRISulf role in Kuala Lumpur to support SAP SuccessFactors and related HRIS operations. You will handle system configurations, reports, and user support, while collaborating with cross-functional teams on HR process improvements.

The role requires 3–8 years of HRIS experience, especially with SAP SuccessFactors, and strong communication in English. A dynamic, learning-focused environment with global exposure awaits.

Qualifications

• Minimum 3–8 years of relevant HRIS experience, preferably with SAP SuccessFactors.
• Strong knowledge of SAP SuccessFactors modules: Employee Central, Business Rule, Time Off, Workflow Configuration, Position Management.
• Hands-on integration and system configuration capabilities with SAP ecosystem.
• Experience in HR process transformation and project lifecycle.
• Excellent English communication and stakeholder engagement skills.

Responsibilities

• Attend and resolve queries and issues per SLA in HRIS operations.
• Assist managers and employees with time-sensitive SAP SuccessFactors requests and reports.
• Support HR processes through HRIS configurations and enhancements.
• Develop training materials and coordinate user acceptance testing.
• Stay updated on the company’s HR processes and QA improvements.

Skills

SAP SuccessFactors

HRIS experience

Analytical skills

Communication (English)

Education

Bachelor’s Degree

Diploma

Master’s Degree

Tools

SAP SuccessFactors

Integration Center

CPI

BTP

SF API configuration

SAP Payroll (ECP)

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Responsible for attending all the queries, request and issue to provide resolution in a fast and efficient manner according to Service level agreement.
• Provide assistance to managers and employees with time-sensitive requests, such as SAP Success Factors system navigation, reports and etc.
• Work with internal department to ensure key HR processes are supported by the HRIS or modifying existing HRIS to meet changing requirements.
• Support day-to-day HRIS operations including setup, customizations, addressing HRIS issues, managing system upgrades and other related support.
• Develop communication and training materials, coordinate and actively participate and monitor user acceptance testing (UAT).
• Stay abreast of the company’s HR processes.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, or Master’s Degree in any discipline.
• Minimum 3–8 years of relevant working experience in HR Information Systems (HRIS), preferably with hands-on experience in SAP SuccessFactors.
• Strong functional and configuration knowledge in SAP SuccessFactors modules: Employee Central, Business Rule, Time Off, Workflow Configuration, Position Management.

1) Performance & Goal Management (PMGM)

3) Onboarding 2.0

4) Story Report

5) Reporting

6) Workzone

7) Joule

• Knowhow of Integration Center, CPI, BTP, SF API configuration is added advantage
• Exposure to SAP Payroll (ECP) and/or integration with payroll systems will be an added advantage.
• Experience in HR process transformation, shared services environment, HR technology implementation, and process optimization initiatives is preferred.
• Familiarity with end-to-end project implementation lifecycle, stakeholder management, change management methodologies, testing, and user adoption activities.
• Ability to analyze business requirements and translate them into system solutions, including process improvement recommendations and best practices.
• Possess strong analytical, problem-solving, and communication skills with the ability to engage stakeholders across different levels of the organization.
• Demonstrated ability to manage multiple priorities in a fast-paced and dynamic environment.
• Excellent verbal and written communication skills in English and the language(s) of the supported market.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.