Senior Customer Service & Order Management Lead

Alcon MX; Malaysia; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Job summary

Alcon is seeking a Customer Service and Order Management professional in Malaysia. You will oversee end-to-end order processing, coordinate with sales, manufacturing, and logistics, and handle returns and delivery issues to uphold SLAs and customer satisfaction.

Training in Seoul and relocation to Kuala Lumpur are expected. The role requires 1–5 years in customer service / order management in medical devices, strong ERP skills, and a proactive, detail‑oriented approach.

Qualifications

• 1–5 years in customer service / order management in medical devices.
• Strong ERP skills and data accuracy.
• Proactive, detail-oriented mindset with customer focus.

Responsibilities

• Oversee end-to-end order processing including intake, validation, modification, and closure.
• Maintain compliance with SLAs and coordinate with sales, logistics, and manufacturing.
• Process transactions via telephone, internet, and correspondence; maintain records and reporting.

Skills

Customer service

Order management

ERP systems

English proficiency

Education

Master's degree in business or related field

Tools

ERP software

Job description

Alcon is seeking a Customer Service and Order Management professional in Malaysia. You will oversee end-to-end order processing, coordinate with sales, manufacturing, and logistics, and handle returns and delivery issues to uphold SLAs and customer satisfaction.

Training in Seoul and relocation to Kuala Lumpur are expected. The role requires 1–5 years in customer service / order management in medical devices, strong ERP skills, and a proactive, detail‑oriented approach.