Senior Global Account Manager

Pride Global; Bayan Lepas; On-site; MYR 180,000 - 300,000; Full time

Job summary

Pride Global in Malaysia and Thailand seeks a Senior Manager – Global Account Management to safeguard and grow strategic customer relationships across multiple sites. You will drive commercial strategy, customer satisfaction, and cross-functional collaboration to deliver multi-site projects and revenue growth.

You will lead RFQs, pricing inputs, and negotiations while coordinating with Operations, Finance, Engineering, and Logistics teams to ensure outstanding service delivery and risk

Qualifications

• 12+ years of relevant experience in Account Management or related fields.
• Bachelor's degree in Business Administration, Business Studies, Engineering, or equivalent.

Responsibilities

• Manage strategic customer relationships and act as the primary point of contact for key accounts.
• Develop account growth strategies and lead commercial discussions for multi-site customer projects.
• Collaborate with Operations, Finance, Engineering, and Logistics teams to ensure effective service delivery.
• Manage customer RFQs, cost analysis, pricing inputs, and quotation preparation.
• Identify new business opportunities and drive revenue growth.
• Monitor account performance, customer requirements, delivery commitments, and business risks.
• Lead cross-functional teams to ensure successful execution of customer programs and projects.
• Drive continuous improvement initiatives to enhance customer satisfaction and business performance.
• Support strategic planning, commercial negotiations, and business development activities.

Skills

Strategic account management

Cross-functional collaboration

Negotiation

Stakeholder management

MS Office

Education

Bachelor's degree in Business Administration

Tools

CRM software

MS Excel

Job description

Job Summary

We are seeking an experienced Senior Manager – Global Account Management to manage and grow strategic customer relationships across multiple sites in Malaysia and Thailand. The role will drive account growth, commercial strategy, customer satisfaction, and cross-functional collaboration.

Key Responsibilities

• Manage strategic customer relationships and act as the primary point of contact for key accounts.


• Develop account growth strategies and lead commercial discussions for multi-site customer projects.


• Collaborate with Operations, Finance, Engineering, and Logistics teams to ensure effective service delivery.


• Manage customer RFQs, cost analysis, pricing inputs, and quotation preparation.


• Identify new business opportunities and drive revenue growth.


• Monitor account performance, customer requirements, delivery commitments, and business risks.


• Lead cross-functional teams to ensure successful execution of customer programs and projects.


• Drive continuous improvement initiatives to enhance customer satisfaction and business performance.


• Support strategic planning, commercial negotiations, and business development activities.

Requirements

• 12+ years of relevant experience in Account Management, Global Account Management, Program Management, Customer Management, or related fields.


• Bachelor's degree in Business Administration, Business Studies, Engineering, or an equivalent qualification.


• Strong commercial acumen and customer relationship management skills.


• Excellent communication, presentation, negotiation, and stakeholder management abilities.


• Proficiency in Microsoft Office applications.


• Strong analytical, organizational, and problem-solving skills.


• Ability to manage multiple priorities, work independently, and meet deadlines.


• Proven ability to collaborate with cross-functional teams and stakeholders at all levels.

Interested candidates: Please share your updated CV along with your current salary, expected salary, and notice period to [e-mail]