Senior Fintech Support Specialist - Escalations & Fraud

TNG Digital Sdn Bhd; Kuala Lumpur; On-site; MYR 47,000 - 69,000; Full time

Job summary

TNG Digital Sdn Bhd in Kuala Lumpur invites applications for a Senior Associate, Customer Support. The role focuses on resolving escalated inquiries across financial transactions, accounts, and fintech platforms, with emphasis on fraud prevention and customer education.

You will assist walk-in customers with onboarding, provide clear product guidance, and collaborate with compliance, risk, and tech teams to ensure regulatory adherence.

Qualifications

• Escalated inquiries handling and resolution.
• Familiarity with fintech regulations and compliance.
• Fraud detection and prevention expertise.
• Assisting walk-in customers with onboarding and app usage.
• Ability to cross-sell TNG Digital products (eWallet, Visa card, remittance).

Responsibilities

• Serve as the primary contact for escalated customer inquiries.
• Provide prompt, accurate responses on transactions, accounts, and fintech platforms.
• Demonstrate fraud detection and prevention for suspicious activity.
• Assist customers with onboarding and navigating digital interfaces.
• Educate customers on complex fintech processes and investment options.
• Collaborate with compliance, risk, and technology teams to improve processes.
• Record interactions and inquiries in the CRM for future reference.

Skills

Customer support

AML/KYC

Fraud prevention

Fintech knowledge

Cross-cultural communication

Education

Diploma or higher secondary

2–3 years frontline CS

Tools

CRM systems

Job description

TNG Digital Sdn Bhd in Kuala Lumpur invites applications for a Senior Associate, Customer Support. The role focuses on resolving escalated inquiries across financial transactions, accounts, and fintech platforms, with emphasis on fraud prevention and customer education.

You will assist walk-in customers with onboarding, provide clear product guidance, and collaborate with compliance, risk, and tech teams to ensure regulatory adherence.