FinTech Customer Support Analyst - Scale with Impact

TNG Digital Sdn Bhd; Klang City; On-site; MYR 40,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Extra leave for family and caregiving

Monthly lifestyle allowance via TNG eW

Mobile and broadband reimbursement

Discounts and wellness perks

Job summary

TNG Digital Sdn Bhd, part of TNG Digital Group, is seeking a customer support specialist to assist users of the TNG eWallet. You will handle escalated inquiries, guide users through financial transactions, and collaborate with cross-functional teams to ensure compliant and seamless customer experiences.

The role emphasizes fintech knowledge, clear communication, and a customer-first mindset to help millions manage money and use digital services securely.

Qualifications

• Strong interpersonal and communication skills suitable for a diverse customer base.
• Ability to handle multiple tasks and remain patient.
• Familiarity with fintech platforms and financial services helpful.

Responsibilities

• Serve as the primary point of contact for escalated customer inquiries that cannot be resolved at the first level of support.
• Provide prompt and accurate responses to customer concerns related to financial transactions, account management, and technical issues.
• Utilize knowledge of fintech regulations, AML/KYC, and fraud prevention to assist customers effectively.
• Educate customers on complex financial processes and how to use the app safely.
• Collaborate with compliance, risk, and technology teams to improve support processes.
• Maintain accurate records of customer interactions in the CRM for future reference.

Skills

Multilingual support

Customer-centric

Communication skills

Education

Higher secondary education or Diploma

Job description

TNG Digital Sdn Bhd, part of TNG Digital Group, is seeking a customer support specialist to assist users of the TNG eWallet. You will handle escalated inquiries, guide users through financial transactions, and collaborate with cross-functional teams to ensure compliant and seamless customer experiences.

The role emphasizes fintech knowledge, clear communication, and a customer-first mindset to help millions manage money and use digital services securely.